Allocation method and device, electronic equipment and storage medium

A distribution method and a technology of a distribution device, which are applied in the field of communication, and can solve the problems of low customer service message processing and long waiting time for customers, etc.

Pending Publication Date: 2021-03-23
BEIJING QIYI CENTURY SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a distribution method and device, electronic equipment, and storage media to solve the problems of long customer waiting time and low number of customer service messages in the existing online customer service system

Method used

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  • Allocation method and device, electronic equipment and storage medium
  • Allocation method and device, electronic equipment and storage medium
  • Allocation method and device, electronic equipment and storage medium

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Embodiment Construction

[0049] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0050] see figure 1 , figure 1 A flowchart of an allocation method provided by an embodiment of the present invention, such as figure 1 shown, including the following steps:

[0051]Step 101: Obtain the basic information of the first customer of the client that initiates customer service, and place the first customer in a target queue, the target queue corresponding to the basic information, wherein the basic information includes help-seeking busines...

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Abstract

The invention provides an allocation method and device, electronic equipment and a storage medium, and the method comprises the steps: obtaining the basic information of a first customer of a client initiating customer service, and arranging the first customer into a target queue, wherein the target queue is corresponding to the basic information, and the basic information comprises at least one of help service information, geographical area information and grade information; if it is detected that a first customer service terminal in a plurality of customer service terminals serving the target queue is in an accessible customer state, allocating the first customer service terminal to receive the second customer, the second customer being the customer at the nearest reception position of the target queue. According to the distribution method and device, the electronic equipment and the storage medium provided by the invention, the customer service processing efficiency can be improved,and the customer waiting time can be shortened.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular to a distribution method and device, electronic equipment and storage media. Background technique [0002] Customer service is a service method in which professionals from the product side provide guidance and advice to customers to help customers answer doubts and deal with problems encountered in the process of using the product, and improve the experience of using the product. At present, it has become a main solution for customers to find online customer service when they encounter difficulties in the process of using the product. [0003] When the number of customer service is smaller than the number of customers seeking help from customer service, customers need to wait in line. In the prior art, all queuing customers are in the same queue. Then transfer the customer to other customer service, which virtually increases the waiting time of the customer and reduce...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q30/00
CPCG06Q10/103G06Q30/01
Inventor 郭永然李哲邹然杨丽
Owner BEIJING QIYI CENTURY SCI & TECH CO LTD
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