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Artificial intelligence customer service system

A customer service system, artificial intelligence technology, applied in the field of artificial intelligence customer service system, can solve problems such as large labor costs

Inactive Publication Date: 2020-08-28
夏学兰
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to provide an artificial intelligence customer service system, which is used to solve the problem that the existing customer service methods need to invest a lot of labor costs

Method used

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  • Artificial intelligence customer service system

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Embodiment Construction

[0023] This embodiment provides an artificial intelligence customer service system, such as figure 1 As shown, it includes: voice acquisition module, preprocessing module, speech recognition module, customer demand analysis module and emotion analysis module. These five modules are all software functional modules. Therefore, the customer service system is a software system, and the hardware subject corresponding to the client system can be an intelligent mobile terminal, a notebook computer, a desktop computer, a server, and the like.

[0024] The applicable application scenarios of the customer service system are not limited, and can be applied to enterprises or related service departments. Among them, an enterprise can be an enterprise that provides services, or an enterprise that produces or sells products. In this embodiment, the enterprise that the customer connects with by telephone is an enterprise that sells products. Furthermore, the products are not limited, such a...

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Abstract

The invention relates to an artificial intelligence customer service system. The system comprises a voice acquisition module, a preprocessing module, a voice recognition module, a customer demand analysis module and an emotion analysis module. The voice acquisition module acquires an initial voice signal of a client, the preprocessing module preprocesses the initial voice signal so that a target speech signal is obtained, the voice recognition module performs voice recognition on the target voice signal to obtain text data, the customer demand analysis module processes the text data and determines and outputs a customer demand voice signal corresponding to the target customer demand item introduction, and the emotion analysis module processes the target voice signal to obtain the emotion of the customer. The artificial intelligence customer service system performs intelligent reply according to the voice signal spoken by the customer, outputs the required related content to the customer, and does not need to specially configure customer service personnel to perform one-to-one service on the customer, thereby reducing the number of the customer service personnel, and further reducing the labor investment cost.

Description

technical field [0001] The invention relates to an artificial intelligence customer service system. Background technique [0002] The customer service system is the main bridge for communication between enterprises and customers. At present, most of the customer service systems of enterprises use manual telephone customer service systems. Customers communicate with the customer service personnel of enterprises by telephone. This communication method has certain defects. Customer service personnel can only serve one customer at the same time. In order to improve service quality and connection efficiency, enterprises need to deploy many customer service personnel, which increases labor input costs. Moreover, the professional ability of customer service personnel is uneven. The customer service personnel who have just joined the company may not know much about the company's services or products. When communicating with customers, they cannot give effective explanations or solut...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63G10L15/26G06Q30/00G06F16/31
CPCG06F16/31G06Q30/01G10L25/63
Inventor 夏学兰司俊
Owner 夏学兰
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