Intelligent law enforcement lawyer assistant customer service system

A customer service system and legal technology, which is applied in the field of intelligent legal lawyer customer service system, can solve the problems of inflexible interaction mode, poor multi-round dialogue ability, and low reference value of case cases, so as to achieve flexible interaction mode and improve multi-round dialogue ability Effect

Pending Publication Date: 2020-06-30
SHENYANG SIASUN ROBOT & AUTOMATION
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  • Claims
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AI Technical Summary

Problems solved by technology

[0005] Aiming at the problems of the existing customer service system of legal assistant lawyers that the interaction mode is not flexible enough, the multi-round dialogue ability is poor, and the reference value of the cases provided is low, the embodiment of the present invention proposes an intelligent legal assistant assistant customer service system

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  • Intelligent law enforcement lawyer assistant customer service system
  • Intelligent law enforcement lawyer assistant customer service system
  • Intelligent law enforcement lawyer assistant customer service system

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Embodiment Construction

[0027] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0028] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a specific order or sequence. It is to be understood that the terms so used are interchangeable under appropriate cir...

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Abstract

The embodiment of the invention discloses an intelligent law enforcement lawyer assistant customer service system. The intelligent law enforcement lawyer assistant customer service system comprises anatural language processing module used for converting natural language characters input by a user into a semantic framework model which can be understood by the system, and a user intention understanding module used for receiving the semantic framework output by the natural language processing module and processing the semantic framework according to a preset method so as to identify the intention of a user. The above module also comprises a question and answer module including a single-round retrieval sub-module and a case result estimation sub-module; and an answer generation module used for forming structured answer information from answers of questions and answer module and returning the structured answer information to the user. The intelligent law enforcement lawyer assistant customer service system is flexible in interaction mode, can realize multiple rounds of conversations, and can provide case cases with reference values according to conditions.

Description

technical field [0001] The invention relates to the technical field of natural language processing, in particular to an intelligent legal lawyer customer service system. Background technique [0002] At present, with the enhancement of people's legal awareness and the development of society, the number of legal cases is increasing. Ordinary people have a very limited understanding of the legal provisions, and they cannot always find the required information on the legal provisions. Therefore, applications such as the legal lawyer assistant customer service system related to the legal consulting customer service business have appeared on the market. [0003] There are some defects in the existing legal lawyer assistant customer service system and other applications, which are as follows: (1) the way of interacting with customers is not flexible enough, and can only provide click operations on the web page or text input operations only through the mobile terminal; (2) The mu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06Q50/18
CPCG06Q50/18
Inventor 王晓东曲道奎高多王海鹏陈铄沈露
Owner SHENYANG SIASUN ROBOT & AUTOMATION
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