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A User Queuing Method Supporting Platform-level Customer Service System

A customer service system and user technology, applied in the information field, can solve the problems of insufficient response time, slow response, and queuing mode that does not support multi-tenant and multi-strategy.

Active Publication Date: 2022-03-08
长沙水羊网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] 1. The response is slow. Due to the client-side polling method, the response from the customer service is not timely enough for the user;
[0004] 2. Does not support multi-tenant (multi-store), multi-strategy queuing mode

Method used

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  • A User Queuing Method Supporting Platform-level Customer Service System
  • A User Queuing Method Supporting Platform-level Customer Service System

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Embodiment Construction

[0028] The present invention will be further described in detail below in conjunction with examples, but the embodiments of the present invention are not limited thereto.

[0029] The customer service system of the present invention is mainly composed of customer service, kafka cluster, push service, data source (mysql and ES), cdn resource storage and other modules. The following is an introduction to the machine functions of each module:

[0030] 1. Customer service, which is composed of web server clusters that provide http services, which mainly includes user login, message upload, agent management, user reception management, message saving to data source, message pushing to kafka queue, querying orders from e-commerce mall and Commodity information, encapsulation of message body and other functions.

[0031] 2. The kafka cluster mainly provides the publishing and subscribing functions of the message queue.

[0032] 3. Push service, which is composed of web server cluste...

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Abstract

The invention discloses a user queuing method supporting a platform-level customer service system. The invention responds quickly, supports multi-tenant (multi-store), multi-strategy queuing mode, and users can set different reception strategies and different reception priorities according to needs, correct the situation of using different tenants, and realize fast response, Multi-tenant, multi-policy user queuing service.

Description

technical field [0001] The invention belongs to the field of information technology, in particular to a user queuing method supporting a platform-level customer service system. Background technique [0002] The electronic mall system usually sets up a customer service system to serve customers, but the existing customer service system has the following problems: [0003] 1. The response is slow. Due to the client-side polling method, the response from the customer service is not timely enough for the user; [0004] 2. It does not support multi-tenant (multi-store) and multi-strategy queuing methods. Each tenant has different requirements for user queuing policies due to its own needs. For example: Tenant A wants to give priority to the users who line up first, and tenant B wants to give priority to the users who line up later; Tenant A wants to distribute the same number of users evenly to each group of customer service, and tenant B wants to give priority to users to the ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L67/51H04L67/55H04L67/1042H04L67/14H04L67/02H04L47/6275H04L51/214
CPCH04L67/14H04L67/1046H04L67/02H04L47/6275H04L2212/00H04L51/214H04L67/51H04L67/55
Inventor 戴跃锋唐星剑尹彬陈喆谭清明
Owner 长沙水羊网络科技有限公司
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