Remote assistance method, device and equipment and computer readable medium

A remote assistance and program technology, applied in the direction of selection device, telemetry/remote control selection device, digital transmission system, etc., to achieve the effect of reducing the difficulty and complexity of operation

Pending Publication Date: 2020-03-27
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Embodiments of the present invention provide a remote assistance method, device, device, and computer-readable medium to solve the problem of remote assistance users performing terminal settings

Method used

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  • Remote assistance method, device and equipment and computer readable medium
  • Remote assistance method, device and equipment and computer readable medium
  • Remote assistance method, device and equipment and computer readable medium

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Embodiment Construction

[0034] The embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. It should be understood that the embodiments described below are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0035] After the user encounters a problem using a terminal (such as a smart phone), the user can call other people to explain the situation. Based on the remote assistance method provided by the embodiment of the present invention, other people only need to send the user a short message or instant messaging for remote assistance. Messages, etc., users can click SMS or instant messaging messages to solve the problem, simple and convenient, saving time and effort, suitable for any software that needs to be modified or set, and any equipment that needs after-sales, such as mobile phones, computers, home appliances, system equipment Wait.

[0036] A remote assistance method pro...

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PUM

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Abstract

The embodiment of the invention discloses a remote assistance method and device, remote assistance equipment and a computer readable medium, and relates to the field of terminals. The method comprisesthe steps that a control end monitors a setting operation event used for remotely assisting a controlled end; when the setting operation event is monitored, the control end acquires operation data corresponding to the setting operation event; and the control end generates an operation instruction corresponding to the operation data and sends the operation instruction to the controlled end so as to remotely assist the controlled end to execute a setting operation corresponding to the setting operation event. According to the embodiment of the invention, the controlled end performs setting operation by utilizing the received operation instruction of the control end, so that the operation difficulty and complexity of the controlled end are reduced, and time and labor are saved.

Description

technical field [0001] Embodiments of the present invention relate to the field of terminals, and in particular, to a remote assistance method, device, equipment, and computer-readable medium. Background technique [0002] With the diversification of terminal functions and complex operation, problems such as misdialing calls and misuse of data traffic occur from time to time. Most of these problems are caused by misoperation or unfamiliar use, rather than problems with the terminal itself. Therefore, if some users encounter problems during the use of the terminal, they often need to ask others for help, such as asking friends, family members, and business hall staff for help to modify the setting information of the application, which is time-consuming and laborious. Contents of the invention [0003] Embodiments of the present invention provide a remote assistance method, device, device, and computer-readable medium to solve the problem of remote assistance users performin...

Claims

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Application Information

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IPC IPC(8): H04Q9/00H04L12/58H04W4/14
CPCH04Q9/00H04L51/18H04W4/14H04Q2209/40
Inventor 高宏华
Owner ZTE CORP
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