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Power supply business hall intelligent service robot based on cloud platform and service method

A technology for power supply business halls and intelligent robots, applied in manipulators, manufacturing tools, etc., can solve problems such as difficulty in meeting the needs of quick response to on-site service in business halls, achieve convenient and accurate business handling, improve work efficiency, and enhance the level of intelligence Effect

Pending Publication Date: 2019-12-27
科曼智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Since the business offices at all levels are distributed all over the province, the application of the traditional center-end centralized service model is difficult to meet the needs of the business halls for quick response on-site services

Method used

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  • Power supply business hall intelligent service robot based on cloud platform and service method
  • Power supply business hall intelligent service robot based on cloud platform and service method
  • Power supply business hall intelligent service robot based on cloud platform and service method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] Such as Figure 1-6 An intelligent service robot for a power supply business hall based on a cloud platform mainly includes an intelligent robot body and a cloud platform. The intelligent robot body is composed of a head 1, a torso 2 and a chassis 3, and is characterized in that:

[0056] The robot body includes: a central control module, a mobile module, a human-computer interaction module and a charging device;

[0057] The central control module includes a central controller, a storage module and a communication module, and the central controller is connected to the cloud platform to control the storage module, communication module, mobile module, human-computer interaction module, security module and wireless charging module 4;

[0058] The moving module includes a moving wheel 51 and a sensing device 52;

[0059] The human-computer interaction module includes a display module 61, a voice module 62, a recognition module and a printing module 63;

[0060] The cloud...

Embodiment 2

[0076] The functional architecture of the intelligent robot is

[0077] (1) Welcome guide

[0078] When customers walk into the business hall, they can automatically sense customers, take the initiative to welcome guests, say hello to customers and introduce themselves, ask customers about their visits, recognize customers' facial features, and accept service recommendations. Say goodbye to customers when they leave, and record the time when customers enter and leave.

[0079] (2) Facial feature recognition

[0080] It can accurately capture the customer's facial information, calculate the user's facial feature code according to the facial feature recognition algorithm issued by the cloud service control platform, and upload the feature code to the platform. Receive user service recommendation information pushed from the cloud service control platform and display it to customers. After receiving the customer's selection, the selection result is fed back to the platform.

...

Embodiment 3

[0107] Customer site business scenarios

[0108] 1. Pay the electricity bill

[0109] Mode one:

[0110] Customers enter the payment online processing page through the robot screen or scan the QR code on their body to complete the self-service payment

[0111] Mode two:

[0112] (1) The customer submits identity information through facial recognition or ID card, and the robot submits the facial feature code or ID card information to the platform.

[0113] (2) The platform forms a customer recommendation business through facial feature matching or ID card information, and returns the TopN recommendation business to the robot for customers to choose.

[0114] (3) Customers choose to recommend or choose to pay by themselves.

[0115] (4) The customer scans the QR code or swipes the card to complete the payment.

[0116] 2. Application for business expansion

[0117] (1) The customer submits identity information through facial recognition or ID card, and the robot submits th...

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Abstract

The invention provides a power supply business hall intelligent service robot based on a cloud platform and a service method. The power supply business hall intelligent service robot based on the cloud platform mainly comprises an intelligent robot body and the cloud platform; the intelligent robot body consists of a head part, a body and a chassis; the robot body comprises a central control module, a mobile module, a human-computer interaction module and a charging device to realize comprehensive sensing of people, machines and objects on a business hall site; and therefore, good service interaction experience is provided for power customers and business hall business personnel. A cloud service control platform is constructed to realize interconnection and communication of each business hall intelligent service robot within the entire province scope and comprehensively improve the intelligence level of a business hall. Information pooling analysis and comprehensive sharing between thebusiness halls are realized, and multi-source polymerization, intelligent classification, quick search and accurate service marketing service knowledge system is formed. The business hall business handling is more convenient and accurate so that the business hall working efficiency is enhanced; and moreover, 24-hour security regulation can be realized so that the safety in the business hall is enhanced.

Description

technical field [0001] The invention belongs to the field of service robots, and in particular relates to an intelligent service robot and a service method for a power supply business hall based on a cloud platform. Background technique [0002] In order to promote the implementation of the State Grid's "three types and two networks" strategy, it is necessary to change the business hall construction and development model, and promote the business hall to become the front desk of the company's marketing services and the main position of marketing promotion. In the management of electricity customers in the electric power business hall, there are problems such as large customer flow, difficult identification of customers, and untimely identification. Due to long waiting time or insufficient ability of service personnel, users are dissatisfied, and even unnecessary disputes or complaints are caused. It will inevitably have a greater negative impact on the customer experience in...

Claims

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Application Information

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IPC IPC(8): B25J11/00B25J19/00B25J19/04
CPCB25J11/0005B25J11/008B25J19/00B25J19/04
Inventor 王相伟
Owner 科曼智能科技有限公司
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