Power customer internal fault repair service system

Abstract

The invention discloses a power customer internal fault repair service system, and the system comprises: a social electrician information registration module which is provided with a social electrician information registration link on a client WEB page of a social electrician resource platform; a social electrician information auditing module which audits the registered social electrician personalinformation: a social electrician information database, wherein the social electrician personal information enters the social electrician information database after the social electrician personal information passes the auditing; a social electrician state updating module which is used for setting a social electrician state updating list on a client WEB page of the social electrician resource platform and transmitting updating information to the background server; a social electrician retrieval module which is provided with a social electrician retrieval entrance on a client WEB page of the social electrician resource platform and is used for retrieving social electrician information; and a work order processing module which is used for sending a fault first-aid repair work order to the WEB page of the selected client of the social electrician. According to the invention, social electrician information can be quickly provided for users, and internal faults of electricity customers canbe conveniently and quickly processed.

Description

technical field [0001] The invention relates to the technical field of electric power informationization. Background technique [0002] At present, the State Grid Corporation has established a complete and efficient fault repair service system. For planned power outages, the power supply company will analyze the impact of the power outage on users, send outage notices to users in advance, and inform users of power outage information; Dial the unified electricity service hotline 95598 and other reporting channels for fault repairs. The power supply service command center of the power supply company conducts a preliminary fault analysis based on the research and judgment of the distribution automation system and the user's repair reports. If it is an external fault, the fault repair team will be notified to rush to the scene for fault repair , restore power supply as soon as possible; if a single household is out of power, because the power customer cannot explain the actual s...

AI Technical Summary

Problems solved by technology

However, because customers who use electricity often do not have a clear understanding of the boundaries of professional power equipment assets, and cannot quickly find social electricians and rush to use electricity, they mistakenly think that the power company is shirking responsibility, resulting in customer complaints from time to time, and even rushing to the power company for repairs The work has brought a lot of pressure, which has also affected the image of the power grid enterprise, mainly in the following three aspects:

[0003] (1) Troubleshooting is directly facing the user, facing factors such as the diversity of fault conditions, the complex environment of the equipment site, and insufficient inventory of spare parts for emergency repairs. It is inevitable that the fault inspection and judgment time will be too long, and emergency repair personnel will repeatedly go back and forth to the fault site, etc. problems, thereby affecting the response speed of emergency repairs, and even causing complaints from users when there are many emergency repairs during the summer peak season

[0004] (2) Most of the electricity customers are not electric power professionals, and they lack basic understanding of power fault handling knowledge

When a power outage occurs within the customer, the customer cannot accurately and quickly locate the cause of the failure, and will only call 95598 for repairs

According to the fault repair service requirements of the State Grid Corporation of China, the power supply company must immediately accept the fault repair report of the electricity customer and give timely feedback, which takes up a lot of time for the repair team and seriously affects the work efficiency of the fault repair

[0005] (3) At present, there is no window that can collect information on social electrical resources. The power supply unit cannot promptly recommend to users electrician information that can help customers deal with internal power outages in a timely manner based on the location information of the user's repair report, and the customer cannot find nearby available information in time. of social electricians to assist with internal power outages

Therefore, when the fault repair team judges that the fault is an internal fault of the electricity customer, it can only tell the customer that the fault is an internal fault. At the same time, affected by external factors such as personal emotions, external environment, communication problems, etc. Conflict among electricity employees, etc.