Integrated machine room operation and maintenance management system
An operation and maintenance management and computer room technology, applied in office automation, data processing applications, instruments, etc., can solve the problems of financial enterprises that do not apply integrated operation and maintenance, so as to reduce network operation costs, improve system performance, and ensure network operation. Effect
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[0035] Such as Figure 1 to Figure 3 Shown: The integrated operation and maintenance management system includes the following modules:
[0036] Computer room operation and maintenance management service module, which is used for single point of contact (SPOC) with the client to answer related questions and needs of the client;
[0037] The computer room operation and maintenance management event processing module is used to respond to events that are affecting system operation and potential events that may affect system operation, and restore system operation, but does not go into the root cause of the event;
[0038] Such as figure 2As shown, the working process of the computer room operation and maintenance management event processing module includes event receiving and recording, event analysis and preliminary support, service request, investigation and diagnosis, resolution and recovery, event closing module, upgrade / tracking / process monitoring; The reception and record...
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