An intelligent customer service system with intelligent message processing function

Abstract

The invention discloses an intelligent customer service system with an intelligent message processing function, which comprises a customer service terminal, a data receiving and transmitting module, adata processing unit and a user terminal. The customer service terminal is electrically coupled with the data receiving and transmitting module, and the data receiving and transmitting module is electrically coupled with the user terminal. The user terminal is used for sending data information needing to be processed. According to the invention, the user terminal and the customer service terminalare arranged, so that a user can timely and effectively process a message when processing the message, and the message is not easy to be limited by the environment and can be effectively processed onthe mobile terminal. The investment and production cost of an enterprise is greatly reduced. The message processing flexibility is effectively improved, meanwhile, the data in the data processing unit is flexibly transmitted through the data receiving and transmitting module, a user can better perform corresponding processing on the data message through the data processing unit, real-time and accurate message processing is achieved, and the working efficiency of the user is improved.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to an intelligent customer service system with an intelligent message processing function. Background technique [0002] A call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries from enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time, and also has a calling number It shows that incoming calls can be automatically assigned to personnel with corresponding skills, and all incoming call information can be recorded and stored. With the intensification of competition among global enterprises, more and more enterprises begin to focus on the improvement of core competitiveness, and Strip off some non-core businesses, so as to achieve the purpose of reducing operating costs. U...

AI Technical Summary

Problems solved by technology

[0003] In the actual application process of the intelligent message processing technology of the customer service system in the prior art, the construction cost of the call center is too high, the investment is too large, the application is not flexible enough, and the message processing is not timely enough, and it is easy to be restricted by the region. It is completed in the working area, so that the problems that are prone to occur when providing technical services to customers do not correspond to the technical solutions, so it cannot meet the needs of existing technologies

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