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Operation and maintenance service task intelligent distribution method and system

An intelligent distribution, operation and maintenance technology, applied in the field of information identification and processing, can solve the problems of insufficient basis for allocating work orders, inability to provide the best quality of service costs, out of control of operation and maintenance service quality and operation and maintenance service costs, etc., to ensure timeliness. effect with benefit

Active Publication Date: 2019-04-12
GUANGDONG KAMFU TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Two problems are exposed here: timeliness and comprehensiveness. The person in charge of the area is required to pay attention to monitoring his own to-do tasks at any time. Once there is a delay, it will affect the timeliness of operation and maintenance services. This is very easy to become a factor in the timely response of operation and maintenance services. Bottleneck; in addition, the person in charge of the dedicated area must control the operation and maintenance information of the operation and maintenance personnel in the area before assigning the operation and maintenance work order to facilitate the allocation of work orders, but because the information of the on-site operation and maintenance personnel is dynamic and diverse , so it is impossible to truly achieve a comprehensive and timely assessment, resulting in insufficient basis for assigning work orders
Such a result directly leads to the loss of control of our operation and maintenance service quality and operation and maintenance service cost, and it is impossible to provide the best quality service with the best service cost

Method used

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  • Operation and maintenance service task intelligent distribution method and system
  • Operation and maintenance service task intelligent distribution method and system
  • Operation and maintenance service task intelligent distribution method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0076] Such as figure 1 As shown, the present invention provides a schematic flowchart of a method for intelligently assigning operation and maintenance service tasks. The method in this embodiment includes the following steps:

[0077] S1. When an operation and maintenance service task is received, acquire an attribute element of the operation and maintenance service task.

[0078] For example, the attribute elements of the operation and maintenance service task include: fault reporting time, service type, service difficulty level, service location, task expected completion time, required completion time, task processing difficulty, whether to appoint operation and maintenance service personnel, Mean Time Between Failures, and / or Service Effort.

[0079] The attribute element of the operation and maintenance service task in this embodiment may be related information of the operation and maintenance service task.

[0080] It can be understood that the operation and maintenan...

Embodiment 2

[0105] Such as figure 2 As shown, the system of the present invention includes a task interaction management module, a task allocation management module, a task calculation management module, a task monitoring management module, a task warning management module, a task report management module, a database, and an operation and maintenance personnel information management module.

[0106] First, the attribute elements of each operation and maintenance service task are defined, including failure reporting time, service type, service difficulty, service location, service time, required completion time, priority, operation and maintenance service personnel, mean time between failures and / or or service workload, etc.

[0107] The attribute elements of each operation and maintenance service personnel include skill level, average response time per order, average completion time per service order, customer evaluation, average daily distance, average daily cost, total service workload...

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Abstract

The invention provides an operation and maintenance service task intelligent distribution method and system, and the method comprises the steps: S1, obtaining the attribute elements of an operation and maintenance service task when the operation and maintenance service task is received; s2, acquiring attribute elements of all operation and maintenance service personnel in the current operation andmaintenance service system; s3, matching the attribute element of each operation and maintenance service worker with the attribute element of the operation and maintenance service task to obtain a matched comprehensive evaluation result; and S4, selecting the operation and maintenance service personnel corresponding to the minimum cost in the comprehensive evaluation result, and sending the operation and maintenance service task to one of the selected operation and maintenance service personnel. According to the method, the problem of insufficient comprehensiveness and timeliness of manual matching of the operation and maintenance service quality and the cost is solved, so that the operation and maintenance service tasks are dispatched to a comprehensive, timely, intelligent and ordered automatic process.

Description

technical field [0001] The invention relates to information identification and processing technology, in particular to an intelligent assignment method and system for operation and maintenance service tasks. Background technique [0002] With the development of human society and economy and the continuous progress of science and technology, Internet + information technology has achieved unprecedented development, providing convenient services for our daily life and work. There must be countless information systems and equipment behind the ubiquity of convenient services. The use of these information systems and equipment will inevitably cause various problems, because the continuous and stable operation of convenient services is inseparable from information systems and equipment. Operation and maintenance service team. In daily life, our closely related products and services include: the operation and maintenance services of mobile base stations to ensure the smooth flow of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/00
CPCG06Q10/06311G06Q10/20
Inventor 张伟昌薛弋达许晓炼何伟强黄哲高坚成
Owner GUANGDONG KAMFU TECH CO LTD
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