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Robot tracking customer service failure work order configuration method, device and apparatus

A configuration method and robot technology, applied in the field of power grid systems, can solve the problem of time-consuming and labor-intensive manual tracking of customer service fault work orders, achieve a good experience, improve processing efficiency, and solve the effects of time-consuming and labor-intensive

Inactive Publication Date: 2019-03-15
GUANGDONG POWER GRID CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the object of the present invention is to provide a robot tracking customer service failure work order configuration method, device and equipment to solve the time-consuming and laborious technical problem of manually tracking customer service failure work orders in the prior art

Method used

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  • Robot tracking customer service failure work order configuration method, device and apparatus
  • Robot tracking customer service failure work order configuration method, device and apparatus
  • Robot tracking customer service failure work order configuration method, device and apparatus

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0028] The embodiment of the present invention provides a robot tracking customer service failure work order configuration method, such as figure 1 As shown, the method includes:

[0029] Step S102, accessing the marketing management system of the grid.

[0030] The marketing management system is equipped with a "customer service work order" module. By accessing the "customer service work order" module, you can accurately locate the customer service fault work order page, so as to better handle the customer service fault work order.

[0031] Step S104, query the customer service trouble tickets within a preset time period in the marketing management system.

[0032] Among them, the preset time period is generally set from the time point within 24 hours before the query time point to the time period of the query time point, but you can also query the customer service fault tickets from the specified time point to the query time point as needed and Customer Service Trouble Tic...

Embodiment 2

[0039] The embodiment of the present invention provides another robot tracking customer service failure work order configuration method, such as figure 2 As shown, the method includes:

[0040] Step S202, setting the system password through the data encryption standard DES algorithm.

[0041] The system password is encrypted by the DES algorithm to realize the safe storage of user identity information, and the password is displayed with asterisks to realize the safe display of the password filling process.

[0042] Step S204, accessing the marketing management system of the power grid according to the system password.

[0043] Step S206, querying the customer service trouble tickets within a preset time period in the marketing management system.

[0044] Step S208 , selecting customer service trouble tickets that have not been completed within the first preset time period from the customer service trouble tickets to obtain target customer service trouble tickets.

[0045] ...

Embodiment 3

[0051] The embodiment of the present invention provides another robot tracking customer service failure work order configuration method, such as image 3 As shown, the method includes:

[0052] Step S302, accessing the marketing management system of the grid.

[0053] Step S304, querying the customer service trouble tickets within a preset time period in the marketing management system.

[0054] Step S306, selecting customer service trouble tickets that have not been completed within the first preset time period from the customer service trouble tickets to obtain a target customer service trouble ticket.

[0055] Step S308, slice the target customer service trouble ticket according to the second preset time period to obtain slice information.

[0056] Wherein, the second preset time period includes: a first preset sub-time period, a second preset sub-time period, a third preset sub-time period, a fourth preset sub-time period and a fifth preset sub-time period.

[0057] The...

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PUM

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Abstract

The invention provides a method, a device and an apparatus for configuring a robot to track a customer service fault work order, relating to the technical field of a power grid system, comprising thefollowing steps: accessing a marketing management system of the power grid; In the marketing management system, inquire the customer service failure work order in the preset time period; Selecting anopen customer service failure work order in the first preset time period from the customer service failure work order, and obtaining a target customer service failure work order; Based on the second preset period of time to monitor the target customer service failure work order, solve the manual tracking customer service failure work order time-consuming and labor-consuming technical problems, improve the customer service failure work order processing efficiency, and bring good experience to users.

Description

technical field [0001] The invention relates to the technical field of power grid systems, in particular to a method, device and equipment for configuring a fault work order for a robot tracking customer service. Background technique [0002] At present, the customer service fault work order is tracked by the grid service dispatcher by logging into the Qixin platform every day for circulation tracking and quality inspection, so as to realize the tracking work of the customer service fault work order. According to statistics, the average number of customer service fault work orders counted every day in a year is 85, and the maximum number of customer service fault work orders per day can reach 350. It takes at least 7 minutes to track each work order, and the emergency repair work due to circuit faults is sudden and urgent. Due to the characteristics of randomness and randomness, it is time-consuming and labor-intensive for grid service dispatchers to deal with a large number...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00G06Q10/00
CPCG06Q10/0631G06Q10/20G06Q30/01
Inventor 陈海彪何超勋何桂花克启贤
Owner GUANGDONG POWER GRID CO LTD
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