A method and apparatus for fault location and proces

Abstract

The embodiment of the invention provides a fault location processing method and a device. The method comprises the following steps of: collecting service data information of each service subsystem according to a pre-configured service tag, wherein the service data information comprises service indicators and operation data information of network element nodes at various levels included in the service subsystem; According to the service index, if it is judged that the service subsystem is abnormal, the target faulty network element node is determined according to the operation data informationof the network element nodes at various levels. The apparatus is used to perform the method described above. The method and the device provided by the invention improve the fault location efficiency.

Description

technical field [0001] Embodiments of the present invention relate to the field of computer technology, and in particular, to a fault location processing method and device. Background technique [0002] The function of the current business hall business system has already broken through the simple business handling in the past, and has gradually moved towards a management model that focuses on service marketing and brand communication, supplemented by business handling and business consulting. As one of the problems of the normal operation of the system, its fault location problem has attracted more and more people's attention. [0003] Since the huge business hall business system involves many non-application layer network element nodes such as middleware, database, host, storage, and switch, as well as application layer network element nodes such as Web, network, and App, under the existing technical conditions, the traditional The monitoring system performs silo monitori...

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Problems solved by technology

[0003] Since the huge business hall business system involves many non-application layer network element nodes such as middleware, database, host, storage, and switch, as well as application layer network element nodes such as Web, network, and App, under the existing technical conditions, the traditional The monitoring system performs silo monitoring for each non-application layer network element node, such as database monitoring system, host monitoring system and middleware monitoring system, etc. However, since many non-application layer network element nodes generally belong to different professional groups, Even across departments or departments, when problems arise, it is necessary to dispatch many professional groups to conduct inspection and analysis. On the one hand, the scheduling time is too long; on the other hand, each professional group generally only pays attention to the technical problems of the network element nodes involved in the professional group , even if an abnormality is found, it cannot be determined whether it is directly related to the abnormality of the business system of the entire business hall. It is necessary for each professional group to summarize the monitoring information of all network element nodes and then make an overall assessment and judgment by experienced technicians before troubleshooting Location, and because it depends on the experience of technicians, it also has a certain impact on the accuracy of fault location. The above reasons will greatly affect the efficiency of fault location of the business subsystem

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