ERP sale customer service assurance system

Abstract

The invention discloses an ERP sale customer service assurance system. The defects are overcome that currently, because it is difficult for salesmen in an enterprise to conduct information communication among customers in real time when the salesmen carry out customer mining and follow up customer information, the customer information is easily crossed, labor is wasted and customer cooperation isnot convenient. According to the technical scheme, the ERP sale customer service assurance system includes a log-in module, a global database, salesman databases and a public database, wherein the log-in module is used for logging in and obtaining usage authorities according to different pieces of sole identification information, the global database is used for storing the customer information, the salesman databases are used for storing the information of a corresponding customer for whom each salesman is responsible, and the public database is used for storing the customer information; the ERP sale customer service assurance system further includes a transfer module and a processing module, wherein the transfer module is used for outputting transfer commands, and the processing module responds to the transfer commands so as to transfer the customer information selected from the public database to the corresponding salesman database for storage, and delete the transferred customer information from the public database. The ERP sale customer service assurance system can conduct one-to-one following up and handling on the customer information, and multi-person following up is avoided.

Description

technical field [0001] The invention relates to an ERP system, in particular to an ERP sales customer protection system. Background technique [0002] Enterprise Resource Planning, or ERP (Enterprise-Resource-Planning), was proposed by the Gartner Group of the United States in 1990. Enterprise Resource Planning is MRP II (Enterprise Manufacturing Resource Planning) next-generation manufacturing system and resource planning software. In addition to the existing functions of production resource planning, manufacturing, finance, sales, and procurement of MRP II, there are also quality management, laboratory management, business process management, product data management, inventory, distribution and transportation management, human resource management and regular reporting system. At present, the meaning represented by ERP in our country has been expanded, and all kinds of software used in enterprises have been included in the category of ERP. It jumps out of the boundaries ...

AI Technical Summary

Problems solved by technology

[0004] At present, when the salespersons of the enterprise are digging and following up customers, most of the salespersons dig and follow up alone. It is difficult to exchange information between customers in a timely manner, which may easily cause multiple salespersons to dig out and follow up the same customer at the same time, resulting in multiple Information crossing between a salesperson, if multiple salespersons carry out mining and follow-up for the same customer, firstly, it will cause duplication of work among the salespersons of the enterprise, resulting in a waste of resources and reducing work efficiency; secondly, for the customer The same information will be reported to the party many times, causing confusion. Multi-party digging and follow-up will also have a bad experience for customers, causing troubles in signing orders, and in severe cases, it will affect subsequent cooperation.

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