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Processing method of request information and server

A technology for requesting information and processing methods, which is applied in the field of information processing and can solve problems such as payment failure and credit card theft

Inactive Publication Date: 2017-07-04
BEIJING QIHOO TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] When users use some platforms, various problems often arise. For example, when using social platforms such as Weibo, they may report bad users and retrieve passwords. If you use shopping platforms such as Taobao, there may be problems such as payment failure and credit card theft. At this time, you need to send relevant information to the processing platform to solve the above problems

Method used

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  • Processing method of request information and server
  • Processing method of request information and server

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Embodiment Construction

[0058] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0059] figure 1 A flow chart of a method for processing request information according to an embodiment of the present invention is shown. like figure 1 As shown, the method includes:

[0060] Step S110: receiving the user request information sent by the user terminal, generating task tickets corresponding to the user request information, and putting the generated task tickets into the task queue.

[0061] In this step, when the ...

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Abstract

The invention discloses a processing method of request information and a server. The method comprises the following steps: receiving user request information sent from a user terminal to generate a corresponding task work order; distributing the task work order to a processing party terminal with a corresponding processing permission; establishing a session between the user terminal corresponding to the task work order and the processing party terminal, receiving the session information sent by the user terminal and related to the task work order, and forwarding the session information to the processing party terminal and the user terminal; and updating the task information of the task work order according to the session information interacted between the user terminal and the processing party terminal. According to the scheme disclosed by the invention, the distribution scheduling of the task work order avoids the task work order from being shelved or delayed; the session interaction is established between the user terminal and the corresponding processing party terminal so as to visually display an interaction state of the user and the processing party about the feedback problem; the processing method is in favor of tracking the processing state of the task work order in real time and improving the processing efficiency of the task work order.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a processing method and server for requesting information. Background technique [0002] When users use some platforms, various problems often arise. For example, when using social platforms such as Weibo, they may report bad users and retrieve passwords. If you use shopping platforms such as Taobao, problems such as payment failure and credit card theft may occur. At this time, relevant information needs to be sent to the processing platform to solve the above problems. Contents of the invention [0003] In view of the above problems, the present invention is proposed to provide a request information processing method and server that overcome the above problems or at least partially solve the above problems. [0004] According to one aspect of the present invention, a method for processing request information is provided, wherein the method includes: [0005] ...

Claims

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Application Information

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IPC IPC(8): H04L29/08G06F9/50
CPCH04L67/14G06F9/5083H04L67/566H04L67/60
Inventor 王冬冬
Owner BEIJING QIHOO TECH CO LTD
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