Medical care satisfaction survey system

Abstract

The invention discloses a medical care satisfaction degree survey system including a plurality of first terminals, a plurality of second terminals and a management server; the first terminals are used for collecting patient identity information and performing satisfaction degree evaluation on medical care projects; the second terminals are used for inputting medical care project information corresponding to each patient, and making each piece of the medical care project information generate one satisfaction degree questionnaire corresponding to the patient; the management server is used for controlling the second terminals to send the satisfaction degree questionnaires to the corresponding first terminals, and saving the satisfaction degree evaluation information. The medical care satisfaction degree survey system evaluates each medical care operation project of each patient, the evaluation is more comprehensive, and the patients can choose right time for evaluation by self, the evaluation can be more objective and accurate, the reliability is higher, improvement of the quality of medical treatment service can be better promoted, medical care communication can be enhanced, and the contradiction between doctors and patients is reduced.

Description

technical field [0001] The invention relates to a medical device, in particular to a system for investigating medical satisfaction. Background technique [0002] Due to the improvement of social development and the improvement of medical level, with the transformation of medical model and the enhancement of patients' rights awareness, medical service regulators and providers pay more and more attention to listening to patients' opinions, and improve medical services accordingly and promote the harmonious development of doctor-patient relationship . Patient satisfaction is the comparison and evaluation of the patient's own understanding of health, combined with the personal experience in the medical process, and the expected quality of medical services. In the "Guidelines for Hospital Management Evaluation" issued by the Ministry of Health in 2015, patients' satisfaction with medical services has been taken as one of the independent evaluation indicators. [0003] At presen...

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Problems solved by technology

[0003] At present, satisfaction with medical services is generally in the form of questionnaires, but document surveys cannot collect patients’ opinions on medical services at any time, and cannot detect and deal with problems reported by patients in a timely manner; and the survey items set by questionnaires are limited and cannot fully reflect Patients' opinions on medical services; and questionnaires are generally issued on the spot and collected on the spot, and the patient's feedback may be perfunctory and the credibility is not high

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