Rule engine based KPI (Key Performance Indicator) generation method in business activity monitoring

A technology of rules and engines, applied in the information field, can solve problems such as the lack of KPI formal modeling and specific generation methods, and achieve the effect of solving non-standardization problems, reducing complexity, and solving uncertainty problems

Inactive Publication Date: 2012-07-18
NORTHWESTERN POLYTECHNICAL UNIV
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The purpose of the present invention is to provide a method that can solve the above problems, which can help customer service existing technology lack the lack of KPI forma...

Method used

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  • Rule engine based KPI (Key Performance Indicator) generation method in business activity monitoring
  • Rule engine based KPI (Key Performance Indicator) generation method in business activity monitoring
  • Rule engine based KPI (Key Performance Indicator) generation method in business activity monitoring

Examples

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Embodiment Construction

[0021] This example describes that in the business processing process of China Telecom, after using the business activity monitoring BAM to process the business data submitted by the connected telecommunications business data processing platform, the key performance indicators for business evaluation such as user talk time are defined and evaluated. The process of obtaining KPI values ​​by generating a rule network.

[0022] The BAM application is deployed in a distributed environment, including: an MQ message server, a telecommunications monitored service access server, BAM Server is a server that provides business activity monitoring, and a mail server is used for the BAM system to send early warning information to users. Select the SMS gateway for early warning.

[0023] According to the needs of telecommunications business, the proportion of the local call time and spending of a certain user group in the whole month's call time and total call charges is investigated. The b...

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Abstract

The invention discloses a rule engine based KPI (Key Performance Indicator) generation method in business activity monitoring. In a business activity monitoring system, the BAM (Business Activity Monitoring) system receives a monitored service data source, i.e., the monitored service data published by a service server, a KPI (Key Performance Indicator) definition model is transformed into a rule file collection according to the business grammar definition, and then the rule file collection is sent to the rule engine to generate KPI (Key Performance Indicators). The method solves the problem of modeling uncertainty of KPIs in the application of BAM in the distributed environment, promotes the real-time property of monitoring the changes of KPIs, also solves the problem of non-standardization due to the non-unified reference indexes and complex dynamic update types of KPIs in different monitored business activities in the complex distributed environment, simplifies the implementing the BAM system, and also improves the development efficiency of the business activity monitoring system from the initial stage of model designing to the concrete implementation.

Description

technical field [0001] The invention relates to the field of information technology, in particular to a method for generating KPI (Key Performance Indicators) in business activity monitoring BAM (Business Active Monitoring) in a distributed enterprise application environment. Background technique [0002] BAM is the abbreviation of Business Activity Monitoring, that is, business activity monitoring. Its concept first appeared in Gartner's definition of BAM. It mainly focuses on the business data collected and counted by enterprises from within the organization, using certain methods or technical means to obtain It can reflect the results of business-related indicators and business execution levels, and through real-time dynamic display and related reminders, it can help decision-makers formulate targeted business strategies in a timely manner, improve the response speed of business systems, and improve customer satisfaction. It can meet the needs of enterprises for real-time...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 杨刚田青周兴社王涛李伟超管涛
Owner NORTHWESTERN POLYTECHNICAL UNIV
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