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Interactive voice data response system and realizing method thereof

A technology of interactive voice and implementation method, which is applied in the field of interactive voice data response system and its implementation, can solve the problems of long and cumbersome automatic voice menus, difficulty in fast communication between the two parties, and single experience form, etc., to achieve clear and The effect of reducing the pressure of manual agents and less information content

Inactive Publication Date: 2011-08-31
EB INFORMATION TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, IVR has the following disadvantages in practical applications: users can only use voice as a medium, and the experience form is single; the automatic voice menu is long and cumbersome, and users are often lost in it; when users interact with artificial agents, it is difficult for both parties to communicate quickly

Method used

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  • Interactive voice data response system and realizing method thereof
  • Interactive voice data response system and realizing method thereof
  • Interactive voice data response system and realizing method thereof

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Embodiment Construction

[0042] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0043] At first the corresponding Chinese name is given to the English noun in the present invention:

[0044] 1. Portal: portal website

[0045] 2. UDP: User Datagram Protocol

[0046] 3. URL: Uniform Resource Locator

[0047] 4. TCP: Transmission Control Protocol

[0048] 5. HTTP: Hypertext Transfer Protocol

[0049] Such as figure 1 As shown, an interactive voice data response system of the present invention includes: a call server, a data server, an intercommunication data publishing server, a user mobile phone and several seat terminals, wherein:

[0050] The call server is connected with the user's mobile phone, data server, and agent terminal, and is used to receive the user's incoming call, and establish a voice channel with the user's mobile phone or...

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Abstract

The invention relates to an interactive voice data response system and a realizing method thereof. The system comprises a calling server, a data server, a communication data publishing server, a subscriber mobile phone and a plurality of seat terminals. The method comprises the following steps: the subscriber mobile phone logs in the data server and opens a UDP (User Datagram Protocol) communication chain between the subscriber mobile phone and the data server; the subscriber mobile phone sends a calling request and establishes a voice channel with the calling server or the seat terminal under the assistance of the calling server; and a subscriber receives voice sent by the calling server or the seat terminal, and meanwhile, the mobile phone displays multimedia data which is synchronouslytransmitted by the data server through the UDP communication chain. The invention belongs to the technical field of network communication; the data transmission function can be added on the basis of a voice phone in the IVR (Interactive Voice Response) automatic voice and manual service process; and the subscriber mobile phone can synchronously present the voice and multimedia data information which comprises the forms of pictures, characters, video, and the like just by having the conversation and networking function.

Description

technical field [0001] The invention relates to an interactive voice data response system and a realization method thereof, belonging to the technical field of network communication. Background technique [0002] The traditional interactive voice response system (IVR) mainly provides voice services for users. Take a typical ticket booking business process as an example: the user dials the IVR hotline, and the IVR guides the user to choose the corresponding theater through automatic voice navigation or voice explanations from artificial seats. , film sessions and seats to complete the booking process. Therefore, IVR has the following disadvantages in practical applications: users can only use voice as a medium, and the experience form is single; the automatic voice menu is tedious and cumbersome, and users are often lost in it; when users interact with artificial agents, it is difficult for both parties to communicate quickly. [0003] With the rapid development of 3G mobile...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W4/06H04W88/18H04L29/08
Inventor 廖建新王晶王纯李炜徐芳李陆王娜温瑜朱晓民张磊徐童张乐剑沈奇威樊利民程莉
Owner EB INFORMATION TECH
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