Method, system and gateway for seamlessly setting up call by using voice over internet protocol (VoIP) technique

A call establishment, seamless technology, applied in the direction of telephone communication, electrical components, interconnection devices, etc., can solve the problems of double dialing, inconsistent state of network elements, etc.

Active Publication Date: 2011-07-20
上海钜成宽度电子科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

It mainly solves the technical problems of inconsistency of the status of each network element on the line and double dialing, completely eliminates the problem of differences in usage habits and inconsistency of line status, significantly improves the connection rate of remote agent hotline calls, and maximizes customer satisfaction

Method used

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  • Method, system and gateway for seamlessly setting up call by using voice over internet protocol (VoIP) technique
  • Method, system and gateway for seamlessly setting up call by using voice over internet protocol (VoIP) technique
  • Method, system and gateway for seamlessly setting up call by using voice over internet protocol (VoIP) technique

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Embodiment Construction

[0035] refer to figure 1, the invention modifies the behavior of the access gateway so that it does not require the user to dial for the second time. Each external telephone line has a unique number, so this number can be set in the access gateway. When there is an incoming call from the telephone line, the modified access gateway will initiate a call according to the number preset in the gateway without waiting for the user to dial the second number.

[0036] Secondly, when A calls to B, according to the characteristics of the public telephone network, there will be a ringing current coming from the telephone line, which will be detected by the access gateway, and the modified gateway will not pick up the hook after detecting the ringing current. On the one hand, the gateway maintains the on-hook state, and on the other hand, based on the previous technology, it uses the built-in number of the access gateway to directly initiate a VoIP call. During this call waiting period,...

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Abstract

The invention discloses a method for seamlessly setting up a call. The method is as follows: a caller initiates the call, and a called number corresponding to the caller is set in an access gateway in advance; when the access gateway detects that the caller is in an incoming state, the call is initiated for the called number; and during the period of waiting for connection, the caller is in a state of listening a ring-back tone all the time until the incoming call is hooked off, then the access gateway informs the caller of hooking off, so that the call is set up between the caller and the incoming call. The invention also discloses a system and access gateway for seamlessly setting up a call. Under the conditions that extra cost is not added and brand new network elements are introduced,the differences of use habits and dial nodes are caused by a voice over internet protocol (VoIP) technique so that an operator can provides service for any person at any position without limitation of space and time; and simultaneously, an exterior person and the operator do not feel the existence of VoIP, thereby achieving the purposes of saving money and ensuring convenience.

Description

technical field [0001] The invention relates to a method, a system and a gateway for implementing a remote agent using VoIP (Internet Telephony) technology, in particular to a method, a system and a gateway for seamlessly establishing a call using VoIP technology. Background technique [0002] Hotlines are widely used in enterprises and institutions to serve their customers or the society. Generally, several operator seats can be assigned behind a hotline number, and the number can be more or less to meet the goal of concurrent incoming calls. However, the traditional hotline solution requires that the operator seat and the call-in user must be in the same geographical location, such as in the same city, otherwise they will have to bear long-distance call charges. If you want to deploy hotlines or call centers throughout China, you must arrange operator seats in every city, otherwise you will incur huge long-distance telephone charges. [0003] After the introduction of Vo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M7/00H04M7/12
Inventor 洪波
Owner 上海钜成宽度电子科技有限公司
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