Method, device and system of implementing alarm remote notification and alarm remote inquiry

Abstract

The invention discloses a method, a device and a system for realizing warning remote notification / warning remote inquiry, which is characterized in that the call center and the network management system are connected through the CTI technique while the call center and the subscribers telephone can communicate through the prior ordinary communication network, thus enabling the network management system to originate a call to the subscriber through the call center to reach the goal of warning remote notification when the network management system needs to perform warning remote notification and enabling the subscribes to originate a call through the call center when the subscribers need to perform warning remote inquiry. The call center inquires in the network management system and broadcasts the inquired results to the subscribers, thus the invention has the advantages that the subscribers acquiring the equipment and the network status timely and accurately is ensured and the warning can be processed in time.

Description

technical field [0001] The invention relates to network management technology, in particular to a method, device and system for realizing remote alarm notification and alarm remote query. Background technique [0002] The network management system, referred to as the network management system, is a software system that manages the network and various network devices in the network. The network management system can realize the centralized management and monitoring of the network and network devices. The alarm management module in the network management system is an important management module to ensure the normal operation of the network and network equipment. It has functions such as alarm monitoring, alarm processing, setting automatic alarm processing strategies, dumping alarm data, and remote notification. [0003] When a network or network device fails, if the off-site network management and monitoring personnel can be notified of the failure in time through alarm remot...

AI Technical Summary

Problems solved by technology

[0009] Although the remote notification of alarms in the form of SMS can ensure timeliness and meet the security requirements of the Bureau’s network physical isolation, due to the special limitations of SMS, such as limited text information capacity and short message prompts, etc., the alarm in the form of SMS Remote notification has defects such as incomplete or insufficient information, limited storage capacity of SMS messages, and SMS messages are easily ignored by users, which will delay the timeliness of troubleshooting

[0010] In addition, the inventor of the present invention found in the research process of the prior art that no matter whether it is email, short message or other instant messaging methods, such as QQ, it cannot provide the function of remote query of alarms. Therefore, the user only needs to Can passively receive alarm remote notifications from the network management system, but cannot actively query the network management system for information such as current network status and device status

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