Processing system for user's line fault and processing method for user's line fault

Abstract

The system comprises: user end; short message analyzing and processing server; subscriber line testing system; and short message transmitting system. The invention also reveals a method thereof comprising: receiving the short message containing a test request from user end; converting the test request into a format capable of being received by subscriber line testing system; the converted test request is transmitted to the subscriber line testing system; testing relevant subscriber line and getting the test result; converting the test result into short message that is transmitted to the user end.

Description

technical field [0001] The invention relates to the technical field of subscriber line fault processing, in particular to a subscriber line fault processing system and a subscriber line fault processing method. Background technique [0002] During the operation of the fixed network, various user line failures sometimes occur. When the user finds that the phone fails or the digital subscriber line (DSL) cannot be used to access the Internet, the user usually dials the special service number provided by the operator to report the obstacle. After receiving the fault report from the user, the center acceptor of the customer service center of the fixed network operator invokes the user line test system for testing, and forms a fault dispatch order and submits it to the line inspector. After the line inspector repairs the obstacle, he needs to issue a receipt for the obstacle and notify the receptionist of the center so that the user line can be retested. Because line inspectors...

AI Technical Summary

Problems solved by technology

Compared with the previous solution, this solution has some improvements in dispatching bills. However, most of the pager systems have withdrawn from the network and cannot be used any longer. If a paging station is established and maintained for dispatching bills, the cost is too high

Due to technical limitations, most pagers can only display numbers or display a limited amount of Chinese information, and cannot display valuable information such as user names

In addition, the pager lacks interactive functions and cannot automatically request line detection and return orders conveniently. Therefore, the test still requires the participation of the center receptionist, which increases the workload of the center receptionist and reduces the efficiency of the entire user line troubleshooting

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