Intelligent event allocation method and device, equipment and storage medium

An event and intelligent technology, applied in the field of artificial intelligence, can solve problems such as low accuracy, achieve the effect of improving efficiency, improving accuracy and efficiency, and improving allocation accuracy

Pending Publication Date: 2022-05-13
PINGAN INT SMART CITY TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention provides an event intelligent distribution method, device and computer-readable storage medium, the main purpose of which is to solve the problem of low accuracy in product recommendation

Method used

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  • Intelligent event allocation method and device, equipment and storage medium
  • Intelligent event allocation method and device, equipment and storage medium
  • Intelligent event allocation method and device, equipment and storage medium

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Embodiment Construction

[0060] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0061] An embodiment of the present application provides an event intelligent distribution method. The subject of execution of the event intelligent distribution method includes but is not limited to at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the event intelligent distribution method can be executed by software or hardware installed on the terminal device or server device, and the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like. The server can be an independent server, or it can provide cloud service, cloud database, cloud computing, cloud function, cloud ...

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PUM

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Abstract

The invention relates to an artificial intelligence technology, and discloses an intelligent event allocation method, which comprises the following steps of: collecting question sets of different channel sources, and carrying out quantitative processing on the question sets to obtain a text vector set; grading and classifying the text vector set based on a pre-constructed random forest classification model; screening out a repeated problem set and a non-repeated problem set from the problem set by using a pre-constructed automatic duplicate judgment model, processing the repeated problem set, and generating an environmental problem event set by using the non-repeated problem set; and calculating a comprehensive score of the disposition personnel in the preset disposition personnel group, and based on the classification result and the comprehensive score, allocating the problem event to the corresponding disposition personnel for processing. In addition, the invention also relates to a block chain technology, and the problem set can be stored in nodes of a block chain. The invention further provides an intelligent question event allocating device, electronic equipment and a storage medium. The problem time allocation accuracy and efficiency can be improved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an event intelligent distribution method, device, electronic equipment and computer-readable storage medium. Background technique [0002] In the construction of smart cities, there is a public service system for handling environmental incidents. The sources of environmental incidents are numerous, and incidents need to be allocated and processed. [0003] The current allocation method of environmental problems mainly has the following two problems: 1. It needs to be judged by the assigned personnel, and the tasks are assigned manually. The assigned personnel often rely on their own experience according to the source, type and problem description of the event. Manual judgment is used for allocation, and the accuracy of allocation is not high; 2. The source of each event data is single, and relevant event data from multiple business departments cannot be in...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/62G06N5/00G06Q10/06G06F40/284G06N3/04G06N3/08
CPCG06Q10/06398G06Q10/063112G06F40/284G06N3/08G06N5/01G06N3/047G06N3/045G06F18/22G06F18/24323G06F18/214
Inventor 徐瑞
Owner PINGAN INT SMART CITY TECH CO LTD
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