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Abnormal express delivery reminding method and system, electronic equipment and readable storage medium

An abnormal and dispatching technology, applied in the fields of instruments, data processing applications, logistics, etc., can solve the problems of shortage of manpower, poor management of branch management personnel, and decline in customer service ability of branches, and achieve the effect of improving customer service ability.

Pending Publication Date: 2022-01-28
SHANGHAI DONGPU INFORMATION TECH CO LTD
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  • Abstract
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Problems solved by technology

[0003] However, as the number of businesses increases, the service requirements for the express logistics industry also increase, which will be a huge challenge for all companies in the express logistics industry
At present, a large number of abnormal or suspended outlets have the problem of a large backlog of express shipments: on the one hand, this may be due to the impact of force majeure such as weather disasters or address disasters, and on the other hand, it may also be due to poor management of outlet managers and shortage of manpower. As a result, the express delivery cannot be performed normally
Failure to deliver such express items in a timely manner will lead to a decline in the customer service capabilities of outlets and an increase in complaint rates, which in turn will damage the reputation and economic benefits of express logistics companies

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  • Abnormal express delivery reminding method and system, electronic equipment and readable storage medium
  • Abnormal express delivery reminding method and system, electronic equipment and readable storage medium
  • Abnormal express delivery reminding method and system, electronic equipment and readable storage medium

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Embodiment Construction

[0050] The present invention will be described in detail below in conjunction with specific embodiments. The following examples will help those skilled in the art to further understand the present invention, but do not limit the present invention in any form. It should be noted that those skilled in the art can make several changes and improvements without departing from the concept of the present invention. These all belong to the protection scope of the present invention.

[0051] In order to solve the problem existing in the prior art that there is a backlog of express mail due to abnormal conditions in the express outlets and cannot be dispatched in time, resulting in poor user experience, increased complaint rate, and decline in the reputation of express logistics companies, this application proposes an abnormal A reminder method, system, electronic device and readable storage medium for express delivery. Through this abnormal express delivery reminder method, the occur...

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Abstract

The invention provides an abnormal express delivery reminding method and system, electronic equipment and a readable storage medium. The abnormal express delivery reminding method specifically comprises the following steps: acquiring historical express item receiving and delivery information of an express item outlet and monitoring an abnormal outlet according to the historical express item receiving and delivery information; according to the abnormal state information corresponding to the abnormal network points, obtaining express items in an abnormal state duration period, and screening and classifying the express items to obtain abnormal express items; and according to the express item delivery information corresponding to the abnormal express delivery, outputting delivery prompt information to a tail end express item delivery network corresponding to the abnormal express item delivery. The abnormal express items associated with the abnormal network points can be screened out according to the distribution condition of the abnormal network points, and different delivery prompts are made for different express item types in the abnormal express items; and corresponding delivery prompt services can be provided according to the types of the abnormal express items and the express item delivery stages, so that the timeliness of delivery is ensured, the user experience is improved, the customer service capability of each tail end delivery network is improved, and the invention has a promotable value.

Description

technical field [0001] The invention relates to the technical field of logistics monitoring, and specifically discloses a method, system, electronic equipment and readable storage medium for reminding abnormal express delivery. Background technique [0002] With the vigorous development of the e-commerce industry, people can purchase their favorite products without leaving home, and can enjoy the humanized service of product delivery. It is obvious that the rapid development of the e-commerce industry has had a great positive impact on the express logistics industry. The daily delivery volume of express logistics outlets is increasing day by day with the growth of people's purchase demand. [0003] However, as the number of businesses increases, the service requirements for the express logistics industry also increase, which will be a huge challenge for all companies in the express logistics industry. At present, a large number of abnormal or suspended outlets have the prob...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/08G06Q50/30
CPCG06Q10/083G06Q10/0838G06Q50/40
Inventor 陈龙杨周龙翟高帆
Owner SHANGHAI DONGPU INFORMATION TECH CO LTD
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