Personal service quality evaluation method and evaluation system

Abstract

The invention relates to a personal service quality evaluation method and evaluation system, and the method comprises the steps that a server receives a user login request, carries out the user identity verification, and allows a served user and a service user to log in; the mobile phone client of the served user acquires a service user to be evaluated and sends an evaluation request of the service user to be evaluated to the server; the server sends a first command to the mobile phone client of the served user; the mobile phone client of the served user receives the first command, obtains evaluation information and sends the evaluation information to the server; the server ranks the stored evaluation information according to the time sequence of the evaluation information arriving at theserver, and sends the evaluation information to the mobile phone client of the service user to be evaluated in sequence according to the sequence; and the mobile phone client of the service user to beevaluated sends the evaluation information to the wearable device in communication connection with the mobile phone client and displays the evaluation information. Instant evaluation of employees orother social service individuals is realized, and the method can be widely used.

Description

technical field [0001] The invention belongs to the technical field of service evaluation, and in particular relates to a personal service quality evaluation method and evaluation system. Background technique [0002] The current common personal service evaluation system is generally used at the bank counter. After the staff completes a service, the customer gives an evaluation through a hardware interface. This evaluation is very rough, generally only "satisfied" and "better". There are three options of "general" and "general"; another common personal service evaluation system is generally used for customer evaluation after telephone service, and different scores are input through the mobile phone keyboard. The scope of use of this evaluation system is also limited and it is difficult to implement widely used. Contents of the invention [0003] The technical problem solved by the present invention is to provide a personal service quality evaluation method and evaluation ...

AI Technical Summary

Problems solved by technology

[0002] The current common personal service evaluation system is generally used at the bank counter. After the staff completes a service, the customer gives an evaluation through a hardware interface. This evaluation is very rough, generally only "satisfied" and "better". and "general" three options; another common personal service evaluation system is generally used for customer evaluation after telephone service, and different scores are input through the mobile phone keyboard. The scope of use of this evaluation system is also limited and it is difficult to implement widely used

Images