Fault detection method and device

Abstract

The embodiment of the invention provides a fault detection method, device and system, equipment and a storage medium. The method comprises steps of obtaining operation state data of a touch panel; ifit is determined that the touch panel breaks down according to the operation state data, fault data being generated according to the operation state data, and the fault data comprising fault types; and sending the fault data. The method is advantaged in that troubleshooting efficiency of the touch panel after sale can be improved, the overall period of subsequent troubleshooting is greatly shortened, and then the after-sale service quality and the merchant use experience are effectively improved.

Description

technical field [0001] The embodiments of the present application relate to the technical field of fault detection, and more specifically, to a fault detection method and device. Background technique [0002] With the rapid development of electronic technology, more and more merchants choose to use electronic cash register equipment for cash register. [0003] At present, most cash registers are controlled by touch screens, among which capacitive touch panels are mainly used for control. However, cash registers with capacitive touch functions are prone to touch failure during use. Currently, when a touch failure occurs in a cash register, the user cannot troubleshoot the cause by himself, and the after-sales service cannot accurately troubleshoot the touch failure remotely. Professional after-sales engineers are required to conduct on-site inspections first, and then perform repairs according to the detected failure type. [0004] It can be seen that for the fault detection...

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Problems solved by technology

[0003] At present, the control of cash register equipment mostly adopts the touch screen control method, among which, the capacitive touch panel is mainly used for control. However, the cash register equipment with capacitive touch function is prone to touch failure during use.

At present, when the touch failure occurs in the cash register equipment, the user cannot troubleshoot the cause by himself, and the after-sales service cannot accurately troubleshoot the touch failure remotely. Professional after-sales engineers need to conduct on-site inspection first, and then repair according to the detected failure type

[0004] It can be seen that for the fault detection of the existing cash register equipment equipped with a touch panel, it needs to rely on the on-site manual detection of professionals, and the fault detection efficiency is low

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