Method and system for achieving asynchronous verification of telecommunication CRM (customer relationship management) service handling

Abstract

The invention discloses a method and system for achieving asynchronous verification of telecommunication CRM service handling, and relates to the field of telecommunication service handling. The method comprises the following steps: step 1, starting to handle service, carrying out page verification, and displaying a service directory after the page verification is passed; 2, submitting a project needing to be handled in the service directory, writing an asynchronous verification directory into a telecommunication CRM rear-end database, and starting asynchronous verification; 3, confirming theitems needing to be handled in the shopping cart; step 4, displaying a result of the asynchronous verification; and step 5, if the asynchronous verification result is passed, continuing to handle theservice, and if the verification result is not passed, generating a reason why the verification is not passed. Through the method, the problem that verification is too time-consuming can be solved, and the effects of reducing time consumption and improving accuracy and safety of service handling are achieved.

Description

technical field [0001] The invention relates to the field of business processing, in particular to a method and system for realizing asynchronous verification of telecom CRM business processing. Background technique [0002] The main process of CRM complex business handling functions in the telecommunications industry is data entry, page business rule judgment, business handling submission, call business submission service, return to shopping cart, shopping cart product confirmation, free form printing, payment, order creation, order process, The business is completed and the business is completed. [0003] These checks are very time-consuming, and the corresponding services will be called on multiple pages of business processing to implement the checks, so that the time-consuming time is divided into different operation steps of the operator, and the operator's perception is small. However, there will also be security problems in doing so. When the submission service is di...

AI Technical Summary

Problems solved by technology

[0003] These verifications are very time-consuming, and the corresponding services will be called to realize the verification in multiple pages of business processing, so that the time-consuming time is divided into different operation steps of the operator, and the operator's perception is small

However, there will also be security problems in doing so. When the submission service is directly called by modifying the business message parameters, the business rules will be bypassed to handle the preferential business. There are major loopholes in the system. If all verification is migrated to the business submission service, the submission Long service execution time seriously affects system performance and user experience

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