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Intelligent conversation method and device, computer equipment and storage medium

A computer and computer program technology, applied in the field of devices, intelligent dialogue methods, computer equipment and storage media, can solve the problems of error reply speech, inability to migrate, poor versatility, etc., to improve accuracy and fluency, and improve dialogue efficiency , to ensure the effect of accuracy

Pending Publication Date: 2020-01-10
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the former method, when the user replaces the entity, the system may not know how to reply, or give the wrong reply, which reduces the accuracy of the voice dialogue and also causes the dialogue to be unsmooth.
In the latter method, only entity replacement with fixed processes is supported, which has poor versatility and cannot be migrated to other scenarios

Method used

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  • Intelligent conversation method and device, computer equipment and storage medium
  • Intelligent conversation method and device, computer equipment and storage medium
  • Intelligent conversation method and device, computer equipment and storage medium

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Embodiment Construction

[0041] In order to make the technical solution of the present application more clear and understandable, the solution described in the present application will be further described below with reference to the accompanying drawings and examples.

[0042] Apparently, the described embodiments are some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.

[0043]In addition, it should be understood that the term "and / or" in this article is only an association relationship describing associated objects, which means that there may be three relationships, for example, A and / or B may mean: A exists alone, and A exists at the same time. and B, there are three cases of B alone. In addition, the character " / " in this article generally indicates that the contextual objects are an "or...

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PUM

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Abstract

The invention discloses an intelligent conversation method and device, computer equipment and a storage medium, and relates to the field of artificial intelligence. The method can comprise the steps of acquiring conversation information input by a user; and if it is determined that intentions are not expressed in the conversation information and a current state is in a scene corresponding to one intention, executing the following predetermined processing processes of if it is determined that entities are expressed in the conversation information, performing processing for any expressed entity,if it is determined that the entities with the same type as the entity are not collected in the current scene, collecting the entities, otherwise, replacing the collected entities with the same typewith the entity, and clearing the entities mismatched with the entity in other collected entities; and if it is determined that the entities needed to be collected in the current scene are all collected, generating reply verbal tricks according to the intention and the collected entities. By using the scheme, the accuracy and fluency of conversations can be improved.

Description

【Technical field】 [0001] The present application relates to the field of artificial intelligence, in particular to an intelligent dialogue method, device, computer equipment and storage medium. 【Background technique】 [0002] At present, the application of intelligent voice dialogue is becoming more and more popular, such as intelligent customer service, intelligent outbound calls and other fields, which usually involve multiple rounds of dialogue. [0003] In the process of dialogue, the need for entity replacement is relatively common. For example, when checking the weather scene, the user may continue to ask "what about Tianjin" after asking about the weather in Beijing. [0004] The existing processing methods usually either do not support entity replacement, or only support entity replacement in a fixed process, that is, some fixed nodes in the dialogue process ask the user whether to perform entity replacement through active guidance, such as "Can you Also want to che...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/28
CPCG10L15/22G10L15/28G10L2015/223
Inventor 罗雪峰赵筱军彭程王巍巍孙无忌
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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