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Voice interaction method and device and related device

A voice interaction and voice technology, applied in semantic tool creation, biological neural network model, other database retrieval, etc., can solve the problem of unsuccessful collection, inability to accurately parse the correct meaning of customer voice, and the accuracy of voice parsing needs to be improved.

Pending Publication Date: 2019-09-10
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the traditional manual collection customer service system, the efficiency of collection will be affected by personal factors such as the emotion and state of the collection personnel. Building an intelligent collection system through voice interaction technology can solve the collection failure caused by personal factors of manual customer service.
However, in the intelligent collection customer service system, in the process of analyzing the customer's voice, the correct meaning of the customer's voice cannot be accurately analyzed, and the accuracy of the voice analysis needs to be improved

Method used

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  • Voice interaction method and device and related device
  • Voice interaction method and device and related device
  • Voice interaction method and device and related device

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Embodiment Construction

[0068] The following will clearly describe the technical solutions in the embodiments of the present disclosure with reference to the accompanying drawings in the embodiments of the present disclosure. Obviously, the described embodiments are only some of the embodiments of the present disclosure, not all of them.

[0069] It should also be understood that the terminology used in the present disclosure is for the purpose of describing particular embodiments only and is not intended to be limiting of the present disclosure.

[0070] It should also be further understood that the term "and / or" used in this disclosure and the appended claims refers to any combination of one or more of the associated listed items and all possible combinations, and includes these combinations .

[0071] In specific implementation, the technical solutions described in the embodiments of the present disclosure can be implemented by terminal devices or servers or systems with voice processing functions...

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Abstract

The embodiment of the invention discloses a voice interaction method and device and a storage medium, and the method comprises the steps of building a user portrait of a client, and determining the classification of the client according to the user portrait; based on the classification of the client, making a collection strategy, and carrying out voice communication with the client according to the collection strategy; converting the client voice received during the voice call into the text information, and then generating a word vector; and analyzing the word vector by using a long and shortterm memory network to obtain an analysis result of the client voice. By adopting the embodiment of the invention, the precision of the voice analysis can be improved, and the collection can be effectively carried out.

Description

technical field [0001] The present disclosure relates to the fields of artificial intelligence and voice interaction, and in particular, to a voice interaction method and device, related equipment, and a storage medium. Background technique [0002] With the rapid development of artificial intelligence, voice interaction has gradually been used in various industries, such as intelligent navigation systems, intelligent customer service systems, and robotics. In the traditional manual collection customer service system, the efficiency of collection will be affected by personal factors such as the emotion and state of the collection personnel. Building an intelligent collection system through voice interaction technology can solve the unsuccessful collection caused by personal factors of manual customer service. However, in the intelligent collection customer service system, in the process of analyzing the customer's voice, the correct meaning of the customer's voice cannot be ...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06F16/332G06F16/36G06F16/906G06N3/04
CPCG06F16/3329G06F16/374G06F16/906G06F40/247G06F40/30G06N3/044G06N3/045
Inventor 陈诗锦
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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