ivr risk emergency control method and system

An emergency control and risk technology, applied in subscriber special services, electrical components, automatic exchange, etc., can solve problems such as automatic switching, remote manual switching and operation, and inflexible methods, so as to increase risk prevention and processing methods, improving timeliness and flexibility, and avoiding direct losses

Active Publication Date: 2020-05-15
重庆天蓬网络有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, most of the monitoring of the existing risk control system adopts single-system, single-strength monitoring and alarm, and the method is not very flexible.
Moreover, most of the disaster recovery aspects cannot realize automatic switching, nor can it realize remote manual switching and operation

Method used

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  • ivr risk emergency control method and system
  • ivr risk emergency control method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0044] A kind of IVR risk emergency control method, see figure 1 , including the following steps:

[0045] The foreground client configures at least one monitoring task, and stores the monitoring task in the database;

[0046] Specifically, the monitoring task includes a task name, an alarm threshold, a monitoring interface of a service server, an alarm method, an alarm person, an alarm frequency, a do-not-disturb time, and the like. Each business can set a monitoring task independently. The monitoring task provides the monitoring interface of the service server, so that the subsequent IVR server can read the operation data of the service server through this interface. The operating data of the business server includes the number of users, memory, hard disk usage, etc. Alarm methods include interactive response methods such as text messages and telephone calls. The alarm person is the person to be notified when an alarm occurs.

[0047] When the IVR server detects that th...

Embodiment 2

[0066] An IVR risk emergency control system, comprising:

[0067] Foreground client: used to configure at least one monitoring task, and send the monitoring task to the background server;

[0068] Background server: used to send the monitoring task to the database;

[0069] Database: used to store the monitoring tasks;

[0070] IVR server: used to read the operating data of the service server according to the monitoring task when it is detected that the preset monitoring interval time is reached; it is also used to detect that the operating data of the service server reaches the alarm set in the monitoring task When the threshold is exceeded, an alarm message is generated, and the alarm information is notified to the alarm personnel set in the monitoring task by text message or telephone.

[0071] Preferably, the monitoring task includes a task name, an alarm threshold, a monitoring interface of the service server, an alarm method and an alarm person.

[0072] Preferably, t...

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PUM

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Abstract

According to the IVR risk emergency control method provided by the invention, a foreground client configures at least one monitoring task and stores the monitoring task into a database; the IVR serverreads the operation data of the service server according to the monitoring task when detecting that a preset monitoring interval time is reached; and when the IVR server detects that the operation data of the service server reaches an alarm threshold set in a monitoring task, alarm information is generated, and the alarm information is notified to alarm personnel set in the monitoring task in a short message or telephone mode. According to the method, an IVR is used for carrying out real-time monitoring and alarming on a user system, and an alarm person can be timely notified under the alarmcondition, so that the alarm person can carry out timely processing. Risk prevention and processing means of enterprises are increased, timeliness and flexibility of risk processing of the enterprisesare improved, and direct loss caused by risks to the enterprises is reasonably avoided.

Description

technical field [0001] The invention belongs to the technical fields of software and communication, and in particular relates to an IVR risk emergency control method and system. Background technique [0002] For most enterprises with software systems, they need a risk control system capable of real-time monitoring, remote operation, more comprehensive functions, and more centralized to manage the risk of the enterprise's software system. However, most of the monitoring of existing risk control systems adopts single-system, single-strength monitoring and alarming, which is not very flexible. Moreover, most of the disaster recovery aspects cannot realize automatic switching, nor can it realize remote manual switching and operation. Contents of the invention [0003] Aiming at the defects in the prior art, the present invention provides an IVR risk emergency control method and system, which increases the enterprise's risk prevention and processing means, and improves the tim...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51
CPCH04M3/5166
Inventor 皮利
Owner 重庆天蓬网络有限公司
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