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A voice log service method and system in man-machine conversation

A human-machine dialogue and service method technology, applied in the field of voice log service methods and systems, can solve the problems of unscreened logs, high thresholds for products and operators, and many redundancy, and achieves the effect of reducing voice logs and saving storage overhead.

Inactive Publication Date: 2019-04-09
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The following defects exist in the existing technology: the logs are not screened in the debug mode, there are many redundancy, and the error logs cannot be quickly selected; the reproduced logs are no longer real logs, only similar to the real logs; Too high, requires a code base

Method used

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  • A voice log service method and system in man-machine conversation
  • A voice log service method and system in man-machine conversation
  • A voice log service method and system in man-machine conversation

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Embodiment Construction

[0029] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0030] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0031] The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, progr...

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Abstract

The invention discloses a voice log service method and system in man-machine conversation. The method comprises the steps: generating an answer statement according to a received user conversation statement, and generating a voice log corresponding to the conversation in the round; Judging whether the voice log of the current round of conversation is abnormal or not according to preset abnormal logcharacteristics; And when it is judged that the voice log of the current round of conversation is abnormal, at least marking the voice log of the current round of conversation as an abnormal voice log and storing the abnormal voice log. In the embodiment of the invention, Whether a voice log generated in the man-machine conversation service providing process is an abnormal log or not is judged through preset abnormal log characteristics; and only when it is determined that the voice logs of the conversation in the current round are abnormal logs, the voice logs are marked as abnormal voice logs and stored, so that the voice logs needing to be stored are reduced, on one hand, the storage expenditure is saved, and on the other hand, a user can conveniently and rapidly inquire the abnormal logs and locate the abnormity in the man-machine conversation process.

Description

technical field [0001] The invention relates to the technical field of voice dialogue, in particular to a voice log service method and system in man-machine dialogue. Background technique [0002] In human-computer dialogue, there are many particularities in voice interaction. For example, the recognition results of words spoken by the same person at different times and in different states may be different. Different people speak the same sentence, and the recognition results are different. The same words have different meanings in different contexts. This makes it difficult to accurately recover to the scene when a user encounters a problem during the human-computer dialogue interaction process, which directly affects the iteration speed of the voice product designer. [0003] The methods to solve the above problems in the prior art are as follows: firstly, rely on engineers to enable the software to debug; secondly, testers are required to reproduce the wrong use cases; a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/30
CPCG06F11/3072G06F11/3096
Inventor 邹兴旺肖通赵恒艺
Owner AISPEECH CO LTD
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