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Respiratory center and queuing management method and device thereof, electronic device and storage medium

A queuing management and queuing machine technology, applied in the field of computer applications, can solve the problem that the queuing mechanism cannot meet the demand of traffic, and achieve the effect of meeting a large number of traffic needs, balancing the load, and reducing performance requirements.

Active Publication Date: 2018-03-09
上海华客信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] It can be seen that the queuing mechanism of the existing call center cannot meet the demand of traffic

Method used

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  • Respiratory center and queuing management method and device thereof, electronic device and storage medium
  • Respiratory center and queuing management method and device thereof, electronic device and storage medium
  • Respiratory center and queuing management method and device thereof, electronic device and storage medium

Examples

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Embodiment Construction

[0028] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0029] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...

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PUM

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Abstract

The invention provides a respiratory center and a queuing management method and device thereof, an electronic device and a storage medium. The method comprises the steps that a queuing information base is accessed, a queuing state list stored in the queuing information base is obtained; target seating group identification corresponding to each queuing item is obtained; for the queuing item corresponding to each target seating group identification, the queuing items with the queuing state being unallocated are arranged in an ascending order of call-in-time to form multiple to-be-allocated lists; the queuing information base is accessed, a seating state list stored in the queuing information base is obtained; according to the sequence of the queuing items of each to-be-allocated list, the queuing items are sequentially allocated to the seating items which have the seating group identification same as target seating group identification of the queuing items and the seating call state being idle, and the seating items are marked to be allocated; the queuing information base is updated. According to the method and device, queuing allocation and telephone traffic are separated consecutively, a queuing machine load is balanced, linear expansion of a queuing machine can be conducted, and the telephone traffic requirements are met.

Description

technical field [0001] The invention relates to the field of computer application technology, in particular to a call center and its queuing management method, device, electronic equipment and storage medium. Background technique [0002] A call center is usually a service organization composed of a group of service personnel. Through computer communication technology, it handles telephone inquiries from enterprises and customers, especially has the ability to handle a large number of incoming calls at the same time, and can also automatically allocate incoming calls to personnel with corresponding skills. , but also record and store all incoming call information. A typical call center that focuses on customer service can handle customers' information inquiries, consultations, complaints, etc., and at the same time conduct outbound services such as customer return visits and satisfaction surveys. [0003] Existing call centers usually use queuing machines to allocate incomi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523
CPCH04M3/5234
Inventor 梁晓彤郭远华
Owner 上海华客信息科技有限公司
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