Service routing method and apparatus based on client

Abstract

The embodiment of the invention provides a service routing method based on a client. The method comprises the following steps: obtaining a routing rule according to a user tag, wherein the routing rule is updated in real time according to at least one of the following items: a business operation state, a business busy state, a client area, an IP address, a user serial number and a user role; and determining and accessing a corresponding business system service group according to the routing rule. The embodiment of the invention further provides a service routing apparatus based on the client.

Description

technical field [0001] The present invention relates to the technical field of business support, in particular to a client-based service routing method and device. Background technique [0002] In the system architecture of large-scale enterprise applications, in order to provide high availability and load balancing, four-layer or seven-layer protocol proxy is used for service routing and load balancing. Users access four-layer or seven-layer proxy server, and the server routes the user's access Go to a specific server in the background to achieve high availability and load balancing of the business system. [0003] Taking a large-scale call center system as an example, it adopts a remote multi-active design to realize dual call centers and dual system centers. Each call center uses a system center, and the front end of each system uses an F5 four-layer interactive machine as the first layer of load balancing. Services, using multiple HA Proxy seven-layer load balancing ser...

AI Technical Summary

Problems solved by technology

[0004] Although the above system architecture achieves high availability and load balancing, it still has the following disadvantages: First, although under normal conditions, the agent centers visit their respective system centers to achieve remote disaster recovery without additional traffic between system centers. Additional resource consumption, but when a business server in a single system center fails and cannot support the use of a single agent center, it is necessary to adjust the routing rules of the work order business service to be routed to two system centers at the same time, because the agent passes through a unified IP, port, and URI access the business system. Whether it is a four-layer or seven-layer load balancing server, the routing rules are configured on the corresponding server, and the configuration cannot be dynamically adjusted according to business needs. For flexible scheduling, professional engineers need to be responsible for F5 and HA Proxy performs configuration adjustments, and the complexity of configuration maintenance is relatively high, and during the adjustment process, the business needs to be interrupted or surrendered, which may cause the load of the system to be tilted; , and the business peak is uncertain, the business volume during busy hours may be 6-7 times that of idle time, and the normal service capability for important businesses and important customers cannot be guaranteed

Images