Method for processing data center operation and maintenance system event
A processing method, operation and maintenance system technology, applied in the computer field, can solve problems such as event chaos, lack of correlation analysis, service quality fluctuation, etc., to achieve the effect of improving efficiency, improving user experience, and solving problems
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[0048] figure 1 is a flow chart of a method according to an embodiment of the present invention. Such as figure 1 As shown, the method steps of the present embodiment are as follows:
[0049] (1) Problem classification: When a fault is found, the monitoring center immediately creates a work order and an instant messaging group after the monitoring center receives the report; requires a description of the problem before creating a work order, and performs a simple fake order after creating a work order / Duplicate order processing to reduce invalid work, for problems that have occurred in the past, there is no need for the problem diagnosis process to be forwarded to relevant departments for processing; for unknown problems, the on-duty management personnel of the monitoring center will classify, and the on-duty operation and maintenance management personnel will classify and confirm. Enter the problem diagnosis stage; if the on-duty management personnel of the monitoring cen...
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