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Method and device for retrieving work order address of power distribution network

A distribution network and address technology, applied in the field of information retrieval, can solve problems such as wrong dispatch of work orders, and achieve the effects of avoiding wrong dispatch, improving processing efficiency, and expanding the scope of retrieval.

Active Publication Date: 2017-03-15
STATE GRID SHANDONG ELECTRIC POWER +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Therefore, the technical problem to be solved by the present invention is to overcome the defects in the prior art that the workers search for Chinese characters through the work order address, which leads to the wrong distribution of the work order, thereby providing a method and method for retrieving the work order address of the distribution network. A device for retrieving work order address of distribution network

Method used

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  • Method and device for retrieving work order address of power distribution network
  • Method and device for retrieving work order address of power distribution network
  • Method and device for retrieving work order address of power distribution network

Examples

Experimental program
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Embodiment 1

[0025] This embodiment provides a method for retrieving the work order address of the distribution network, which can be applied to the emergency repair command system of the distribution network to retrieve the work order address, such as figure 1 and 2 shown, including the following steps:

[0026] S11: Obtain the target full pinyin characters corresponding to the work order address. Here, the work order address can be the work order address received by the 95598 customer service system. When the staff enters the work order address for retrieval, the full pinyin characters of the work order address are automatically obtained as the target full pinyin characters.

[0027] S12: Retrieve the target full Pinyin character in the pre-stored Pinyin character library. As a preferred solution, the pre-stored pinyin character library here includes pinyin characters of multiple pre-stored addresses, that is, multiple pre-stored addresses, pinyin characters of multiple pre-stored addr...

Embodiment 2

[0038] This embodiment provides a device for retrieving the work order address of the distribution network, which can be applied to the emergency repair command system of the distribution network to retrieve the work order address, such as image 3 As shown, include: acquisition module 31, first retrieval module 32, extraction module 33 and second retrieval module 34, wherein each module function is as follows:

[0039] The acquisition module 31 is configured to acquire the target full pinyin characters corresponding to the address of the work order. For details, refer to the detailed description of step S11 in Embodiment 1.

[0040] The first retrieval module 32 is configured to retrieve the target full Pinyin characters in the pre-stored Pinyin character library, for details, refer to the detailed description of step S12 in Embodiment 1.

[0041] The extraction module 33 is used to extract the target initial letter string of the target full pinyin character if the target ful...

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Abstract

The invention provides a retrieval method for a work order address of a power distribution network and a retrieval device of the work order address of the power distribution network. The method comprises the steps that a target full-spelling character corresponding to the work order address is acquired; the target full-spelling character is retrieved in a pre-stored spelling character library; if the target full-spelling character is not retrieved in the pre-stored spelling character library, a target initial letter string of the target full-spelling character can be extracted; and the target initial letter string is retrieved in a pre-stored initial letter string database, and a first candidate address corresponding to a candidate initial letter string matched with the target initial letter string can be obtained. According to the scheme, retrieval are conducted for twice in different scopes, so that wrongly writer characters, homophonic characters, character surplus, character lack and so forth appearing in client address information can be corrected automatically, and thus the correct work order address can be found rapidly and accurately. In this way, situations such as confirmation of the work order address based on repeated contact with a client, and wrong work assignment caused by the wrong work order address can be avoided, and processing efficiency of work orders of the power distribution network can be increased.

Description

technical field [0001] The invention relates to the technical field of information retrieval, in particular to a method for retrieving work order addresses of a distribution network and a device for retrieving work order addresses of a distribution network. Background technique [0002] At present, after receiving the work order of 95598, the State Grid customer service center communicates with the customer, obtains the address of the customer work order and records it, and then dispatches the work order to the relevant staff according to the address to carry out emergency repairs on site. In this mode of work, the staff often encounter situations where some customers use local dialects to communicate, or the address expressed by the customer deviates from the actual situation, etc., resulting in the inability to accurately record the actual work order address, and the records are prone to typos and multiple characters When the staff searches Chinese characters through the w...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06Q50/06
CPCG06Q50/06G06F16/90348Y02E40/70Y04S10/50
Inventor 杨超李煦公伟勇秦志龙张发骏王强董林王文刚
Owner STATE GRID SHANDONG ELECTRIC POWER
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