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Intelligent voice dialogue interaction method and intelligent voice dialogue interaction device

A technology of intelligent voice and interaction method, applied in the direction of telephone communication, automatic exchange, special data processing application, etc., can solve the problem of lack of humanization, complex voice interaction technology, and no real effective reduction of the time for users to locate a service, etc. problems, to achieve the effect of improving the feeling and shortening the time of the positioning service project

Active Publication Date: 2016-07-06
PING AN TECH (SHENZHEN) CO LTD
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AI Technical Summary

Problems solved by technology

However, in view of the coexistence of multiple business service items, the current voice interaction technology is still complicated, and it does not really effectively reduce the time for users to locate a certain service, and at the same time, it does not truly realize humanization

Method used

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  • Intelligent voice dialogue interaction method and intelligent voice dialogue interaction device
  • Intelligent voice dialogue interaction method and intelligent voice dialogue interaction device
  • Intelligent voice dialogue interaction method and intelligent voice dialogue interaction device

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Embodiment Construction

[0022] In order to make the object, technical solution and advantages of the present invention clearer, the specific implementation manners of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0023] figure 1 Flowchart of the method built for the speech database. The voice database stores the relationship between keywords and the semantics corresponding to the keywords, and the method includes the following steps.

[0024] Step S11, acquiring user recordings.

[0025] Step S12, setting the keywords in the recording and the semantics corresponding to the keywords according to the user's recording. For example, if the keyword is: credit card, the corresponding semantics are: credit card series; if the keyword is: how much is the bill, the corresponding semantics is: bill query.

[0026] Step S13, put the keywords and the semantics corresponding to the keywords into the voice database for storage.

[0027] figur...

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Abstract

The invention provides an intelligent voice dialogue interaction method and an intelligent voice dialogue interaction device. The method comprises the following steps: acquiring the voice content of a voice request of a user and the keyword in the voice content; carrying out matching in a voice database according to the keyword to get a meaning corresponding to the keyword; judging whether the meaning is complete or incomplete; if the meaning is incomplete, querying follow-up broadcast content corresponding to the incomplete meaning in a dialogue database and broadcasting the follow-up broadcast content, acquiring reply voice of the user, and acquiring the keyword in the voice content until the meaning corresponding to the keyword is complete; and if the meaning is complete, querying a service item corresponding to the complete meaning in the dialogue database according to the complete meaning, and executing self-service or manual service according to the service item. Through the method and the device, the time for a customer to locate a service item is shortened, users can be guided to complete self-service or manual service quickly, and the humanized interaction design improves the experience of users.

Description

technical field [0001] The invention relates to intelligent voice telephone technology, in particular to an intelligent voice dialogue interaction method and device. Background technique [0002] At present, the voice dialogue interaction mode in the industry is mainly button-type interaction, that is, the user operates the corresponding button through voice prompts, thereby providing the user with a certain corresponding service. This type of voice dialogue interaction method is the same voice prompt regardless of the user's intention. The user wants to find the service he needs for a long time, and the call time is also long. As voice technology becomes more and more mature, some manufacturers use voice interaction. However, in view of the coexistence of multiple business service items, the current voice interaction technology is still complicated, and it does not really effectively reduce the time for users to locate a certain service, and at the same time, it does not t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/725H04M3/493G06F17/30H04M1/72433
CPCH04M3/493G06F16/683H04M1/72433
Inventor 彭小明严江浩刘雨李培彬
Owner PING AN TECH (SHENZHEN) CO LTD
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