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Information processing method and system, and auxiliary system

An information processing method and technology of an information processing system, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as inaccurate business classification, increasing the timing of manual processing by business personnel, and reducing business processing efficiency. Achieve the effects of improving user experience, reducing the number of forwarding wrong tasks, and improving accuracy

Active Publication Date: 2016-06-01
ADVANCED NEW TECH CO LTD
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

The information classification system in the existing technology often has inaccurate business classification, which increases the chance of manual processing by business personnel, resulting in reduced business processing efficiency

Method used

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  • Information processing method and system, and auxiliary system
  • Information processing method and system, and auxiliary system
  • Information processing method and system, and auxiliary system

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Embodiment Construction

[0035] In order to enable those skilled in the art to better understand the technical solutions in the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described The embodiments are only some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0036] The information processing method provided by this application can retrieve the received description information of the user's question in a designated search engine, obtain the classification result of the description information of the question in the designated search engine, and save the result Further supplementing or correcti...

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Abstract

The invention provides an information processing method and system, and an auxiliary system. The information processing method comprises the following steps of obtaining description information and carrying out word segmentation operation on the description information to obtain key words of the description information; inquiring a first classification represented by the key words in an appointed search engine and obtaining a first score of the first classification; carrying out automatic text classification on the description information to obtain a second classification of the description information and a second score of the second classification; and adopting a preset merging algorithm to carry out consolidation on the first classification and the second classification to obtain a second classification after consolidation, and selecting the second classification with the highest score in consolidation as a classification result of the description information. By utilizing each embodiment in the invention, the accuracy for system classification and the business processing efficiency of the system can be improved.

Description

technical field [0001] This application belongs to the field of computer Internet information processing, and in particular relates to an information processing method, system and auxiliary system. Background technique [0002] With the development of Internet information technology, many Internet companies provide online customer service. Users can describe the problems encountered or the help they need in the instant messaging or message tool provided by the enterprise, and the online customer service can provide users with answers or help according to the user's description. [0003] Due to the variety of questions raised by users, they usually involve many business fields. In practical applications, the questions that users may raise are usually classified into business categories in advance. Each specific business classification can be handled by dedicated business personnel deal with. When using the online customer service service, the user can directly select the pr...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 李岱骏
Owner ADVANCED NEW TECH CO LTD
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