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Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof

A network analysis and intelligent terminal technology, applied in the direction of data exchange network, digital transmission system, electrical components, etc., can solve the problems that cannot objectively and accurately find faulty services, cannot timely reflect the real-time network requirements of customers, and cannot be used by operation and maintenance personnel. Handle user complaints and other issues to achieve the effect of improving troubleshooting efficiency, implementation efficiency, service quality and user satisfaction

Pending Publication Date: 2016-04-06
GUANGDONG PRIM TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the current network operation, the customer complaint management system cannot meet the rapid expansion of business and customer needs and satisfaction. Operation and maintenance personnel cannot handle user complaints through traditional methods. For example, a single background data analysis cannot objectively and accurately find faulty services. The specific problem lies; methods such as telephone consultation cannot reflect the real-time network needs of customers in a timely manner, so a network quality evaluation system is needed to make up for the deficiency

Method used

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  • Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof
  • Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof
  • Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0062] Invention Application Scenario: A Telecom

[0063] 1. Usage: A Telecom has promoted the perception client since February 2015, which is used for the preprocessing of 10000 numbers and the perception optimization analysis of the Ministry of Network Operations. At present, the number of users is 32,000 within 40 days of launch, with an average of 1,000 new installations per day, 14,000 active users per day, and an uninstall rate of 12.3%.

[0064] 2. Pre-failure handling: Telecom A has 3,348 fault declarations a day, and the original 10,000 pre-processing success rate is only 27.6%. The evaluation of Qoe client helps to improve the success rate, reduce door visits, reduce service costs, and improve provincial company assessment.

[0065] 3. Perceptual optimization of the network operation department: analyze and mine the impact of various factors of the user's intranet (shared Internet access, WiFi Internet access, etc.) and various device factors of the metropolitan area...

no. 2 example

[0068] In 2014, the construction of B Telecom VIP monitoring platform

[0069] System functions include:

[0070] 1. Internet application testing and perception analysis: conduct simulated active testing based on Internet applications, regularly update popular Internet application tests, such as web browsing, online video, page games and other popular application tests, analyze customer perception from the application layer, and provide comprehensive Perception score.

[0071] 2. User health report and network fault analysis: associate user accounts with the perception analysis of the BRAS probe, provide an evaluation test report at the user service perception level, and provide a list of user perception.

[0072] 3. Various forms of probes: currently provide PC desktop version probes and E8C optical modem embedded probes.

[0073] The system deployment method is as follows:

[0074] 1. Deploy sensing probes at two network levels:

[0075] (1) 147 BRAS access and dial-up t...

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Abstract

The invention discloses a broadband intelligent terminal embedded network analysis and diagnosis device and a method thereof. The diagnosis device comprises user terminal probes used for carrying out household gateway network analysis and diagnosis, metropolitan area reference point probes used for carrying out metropolitan area network gateway analysis and diagnosis, and a probe manager used for monitoring and managing the user terminal probes and the metropolitan area reference point probes. The probe manager is arranged on an ITMS platform intranet of a province backbone network. The metropolitan area reference point probes are arranged on BRAS platform intranets of city metropolitan area networks. The user terminal probes are arranged on OLT terminals of users. By means the step-by-step distribution of the probes, the network information is efficiently and rapidly managed in a centralized manner, so that operators can rapidly provide high-efficiency solution schemes for different problems so as to realize network optimization, the service quality and the users' satisfaction are improved, and operation and maintenance flow simplification and fault processing efficiency improvement are finally achieved.

Description

technical field [0001] The invention relates to the technical field of broadband management, in particular to an embedded network analysis and diagnosis device and method for a broadband intelligent terminal. Background technique [0002] The development of network operation business presents the trend of broadband video, mobile broadband, and business integration, which puts forward higher requirements for network bearer. The IP MAN service quality detection and performance evaluation management system realizes the functions of detecting the service quality of the IP MAN, evaluating its performance, and analyzing and processing the detection results. [0003] The network service quality system provides users with a speed measurement tool that directly perceives the quality of the broadband Internet, provides users with an intuitive customer interface to understand their current network quality, and records the user's test results for fault location analysis; on the other ha...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
CPCH04L41/06H04L41/0677H04L41/14H04L43/08H04L43/12
Inventor 朱荣吴学青
Owner GUANGDONG PRIM TECH CO LTD
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