Large-area rapid household appliance maintenance network platform system and method

Abstract

The present invention provides a large-area rapid household appliance maintenance method. The method comprises: storing file information provided by a commercial tenant; a server determining whether data information input by a user is associated with a household appliance product; the server comparing the file information and the data information to obtain associated commercial tenant information; the user filtering the associated commercial tenant information and placing an order; and the server counting faulty product in the order and forming statistic data. The present invention also provides a large-area rapid household appliance maintenance network platform system. The system comprises a client and a server which interacts with the client. The present invention aims to provide more convenient and rapid household appliance maintenance services for users all around the country, provide more maintenance orders for commercial tenants, and provide detailed and comprehensive household appliance maintenance data for household appliance manufacturers. The method and system provided by the present invention highly integrate relevant information of household appliance and maintenance industries, are bridges between an ordinary user, a merchant and a manufacturer, and have the advantages of high efficiency, low cost and easy popularization.

Description

technical field [0001] The invention belongs to the field of nationwide networked home appliance maintenance network, and in particular relates to a large-area shortcut home appliance maintenance network platform system and a method thereof. Background technique [0002] With the continuous development of society, home appliances, mobile phones, and computers have gradually entered thousands of households. Of course, people will inevitably have home appliance failures during use, so it is necessary to repair the malfunctioning equipment. At present, there are two common methods. First, the user takes the initiative to contact the nearby maintenance providers (or merchants, because most of them are individual industrial and commercial households), or directly move the faulty equipment to the maintenance providers or merchants for maintenance. ; 2. First find the invoice when purchasing home appliances, or contact the dealer reserved when purchasing home appliances to confirm ...

AI Technical Summary

Problems solved by technology

[0003] Although the above-mentioned first method can quickly solve the equipment failure, when the home appliance fails, the user often does not know which repairers are nearby. Occasionally pay high repair costs

Although the second approach provides users with a professional maintenance team, the whole process is time-consuming and the operating costs are particularly high. This is mainly manifested in: 1. The manufacturer needs to arrange a large number of customer service personnel to wait for the user to call by the phone; 2. , Once a home appliance breaks down at night, the customer service staff will usually place an order with the after-sales service station the next day, which will cause a conflict between the time of the user and the time of the after-sales maintenance staff, resulting in a longer wait and affecting work efficiency

[0004] At the same time, in the current field of home appliance maintenance, in order to improve its after-sales service capabilities, manufacturers need to increase a large number of customer service personnel every year, and establish multiple after-sales service stations in nationwide outlets, which directly results in an increase in operating costs

In addition, when the equipment breaks down, most after-sales service stations will not make statistics and analysis on the cause of the equipment failure and give feedback to the R&D department of the manufacturer, and sometimes even cause a large-scale quality problem in a certain area of ​​a product

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