Bank VIP customer service system with intelligent face recognition and method

Abstract

The invention relates to a bank VIP customer service system with intelligent face recognition and a method. The service system comprises a face background database and a business system database, wherein the face background database and the business system database are connected through a line; the face background database is connected with a first TCP / TP communication module through a line, and the first TCP / TP communication module is connected with two face recognition instruments through lines; and the business system database is connected with a second TCP / TP communication module through a line, and the second TCP / TP communication module is connected with a customer manager working machine through a line. The service method comprises the following steps: 1) registering a face template of a VIP customer; 2) authenticating the identity of the VIP customer; 3) calling the reservation information of a VIP customer business; and 4) transacting the VIP customer business. The invention has the beneficial effects that the business can be directly transacted, waiting time of a customer is shortened, and the comfort and loyalty of the customer are improved; and the VIP customer manager can conveniently grasp the customer business range, thereby making coping preparation.

Description

technical field [0001] The invention relates to a bank VIP customer service system and method with intelligent face recognition. Background technique [0002] In order to absorb more valuable and potential customer resources, major banks have continuously launched various VIP (VIP) customer services, which have been welcomed by customers. VIP customers are basically people with abundant funds. The number of VIP customers retained by banks has a great impact on their deposits, loans, investments and other aspects. All major banks hope to attract and firmly grasp the hearts of VIP customers through more service methods, and will not hesitate to provide additional high-quality services in exchange for higher returns. [0003] At present, banks usually use VIP cards and other means to manage VIP customers. When VIP customers go to the bank to handle business, most of them need to make an appointment by phone in advance, and then go to the bank to handle business. The current m...

AI Technical Summary

Problems solved by technology

The current method has an obvious shortcoming: after VIP customers make an appointment and register, when they arrive at the scene, the VIP account manager of the bank needs to re-register the customer information and call up the customer files, which not only makes the current VIP customers feel cumbersome, but also increases the The waiting time of other VIP customers is shortened, which greatly reduces the sense of superiority of VIP customers. Over time, customers are likely to be attracted by the better services of other banks, resulting in the loss of VIP customers.

Images