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Method, device, and system for maintaining levels of clients

A customer-level and maintenance system technology, applied in the database field, can solve problems such as decreased operating efficiency, increased rule factor complexity, and increased rule factor modification costs, achieving the effect of simplifying processing complexity and improving efficiency

Inactive Publication Date: 2007-07-25
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The programming language is modified every time a rule factor is added or decreased, which obviously increases the complexity of adding or reducing the rule factor in the upgrade and upgrade maintenance process, and increases the modification cost of the rule factor
Moreover, due to the need to calculate the target data of the customer corresponding to the rule factor in the above process in real time, the operating efficiency in the maintenance process of customer level downgrade is reduced

Method used

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  • Method, device, and system for maintaining levels of clients
  • Method, device, and system for maintaining levels of clients
  • Method, device, and system for maintaining levels of clients

Examples

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Embodiment Construction

[0031] In the embodiment of the present invention, the target data corresponding to each customer is calculated in advance according to the rule factor in the business rules defining each customer level, and the rule factor is the business factor that serves as the criterion for determining whether the customer belongs to a customer level. At the time, it is judged whether the customer belongs to the customer level according to the target data corresponding to the customer and the business rules of the customer level.

[0032] The embodiments of the present invention will be further described below in conjunction with the accompanying drawings.

[0033] In this embodiment, the separation of the customer's upgrade and upgrade operation function and the target data generation function is realized through configuration. By separating the customer's upgrade and upgrade operation function and the target data generation function, the system can use the rule engine in advance to compare ...

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Abstract

A method for maintaining grade of client includes calculating out object data corresponding to each client according to rule factor in service rule at each client grade in advance, using said rule factor as service factor of judgment standard on client grade promotion and demotion then judging whether the client should be at this client grade or not according to object data corresponding to the client and service rule of client grade.

Description

Technical field [0001] The present invention relates to the technical field of databases, and in particular to a customer-level maintenance method, device and system. Background technique [0002] For BOSS (Business Operation Support System) key account management system or related customer information system, subdivided customer level has been used as a basic factor to achieve customer differentiated service and management, and also as a distinction between 80% ordinary customers and 20% A sign of high-value customers, and with the changes and complexity of the market, customer levels have evolved from simple individual customers, group customers, ordinary customers, and high-priced customers to the interdependence and mutual exclusion of the relationships between different latitudes and different customer levels. It reflects the three-dimensional positioning and display of a customer in the management system activities of the operator. [0003] At present, when the system maint...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q50/00G06Q10/00
Inventor 李晓波张涛
Owner HUAWEI TECH CO LTD
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