Method and system for server-based error processing in support of legacy-based usage and billing systems

Abstract

An error processing system comprising a client / server based PC application supported by SQL Server databases for use with legacy usage metering and billing services. The error processing system provides increased functionality, flexibility and reliability of error processing at a much lower cost than was possible using error processing and correction systems built into legacy usage metering systems. Error processing is simplified for users by implementation of a PC based GUI screens developed in Visual Basic.

Description

[0001]This application claims the benefit of U.S. Provisional Application No. 60 / 210,599 filed Jun. 9, 2000 which is herein incorporated by reference in its entirety.BACKGROUND[0002]1. Field of the Invention[0003]The present invention relates to error processing and correction for legacy computer systems and applications. More particularly, the present application relates to error processing and correction for utilities and telecommunications service providers.[0004]2. Background of the Invention[0005]In many commercial settings a service or product provider (also referred to herein as “provider”) performs certain services or provides products to its customers on one date and then bills those customers at a later date. Often times, the bills are cumulative of several days, weeks or months, of usage of the services or products offered. Elaborate tracking and billing systems have been developed over time to record the customer's usage and generate bills or invoices for delivery to the...

AI Technical Summary

Benefits of technology

This solution enhances flexibility and efficiency in error processing, reduces manual intervention, and allows for rapid implementation of changes across multiple sites, improving the ability to respond to competitive pressures and customer needs.

Problems solved by technology

Such tracking and billing systems can become very complex in situations where the provider offers multiple lines of services and products, each having different rates or prices, or where the provider offers volume discount rates and prices or other special offers to customers.

The tracking and billing operations become even more complex when the provider also serves as an intermediary between the customers and other providers.

As a consequence, these legacy systems have been very difficult to upgrade or integrate with other systems as the industry has evolved.

This is especially true when the tracking or billing operation supports hundreds of thousands, even millions, of customers and when the value of each individual service and product sold is insignificant.

In such cases, manually correcting errors in individual discrepancies would be too costly in light of the small revenue associated with the individual item or customer.

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