Integrated proxy interface for web based data management reports

Abstract

An Intranet / Internet / Web-based data management tool that provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of unpriced call detail data reports pertaining to a customer's telecommunications network traffic. The Intranet / Internet / Web-based reporting system tool comprises a novel Web-based, client-server application that enables customers to access their own relevant data information timely, rapidly and accurately through a client GUI. A traffic view server is provided that enables periodic acquisition of data from the customer's telecommunications network at a user-specified frequency and configured to meet real-time traffic reporting requirements. The system infrastructure provided enables secure initiation, acquisition, and presentation of unpriced call detail and statistical data reports to customers.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS [0001] The following patent application is based on and claims the benefit of U.S. Provisional Patent Application Ser. No. 60 / 060,655, filed Sep. 26, 1997.FIELD OF THE INVENTION [0002] The present invention relates generally to information delivery systems and, particularly, to a novel, World Wide Web / Internet-based, telecommunications network data management reporting and presentation service for customers of telecommunications service entities. BACKGROUND OF THE INVENTION [0003] Telecommunications service entities, e.g., MCI, AT&T, Sprint, and the like, presently provide for the presentation and dissemination of customer account and network data management information to their customers predominantly by enabling customers (clients) to directly dial-up, e.g., via a modem, to the entity's application servers to access their account information, or, alternatively, via dedicated communication lines, e.g., ISDN, T-1, etc., enabling account inform...

AI Technical Summary

Benefits of technology

The present invention is a new data management system for telecommunications networks that allows customers to access and customize their own network traffic data through a web-based interface. The system includes a secure server for managing customer sessions, a data retrieval device for retrieving customer specific data, and a requestor application for submitting data report requests. The system also integrates with a web-based reporting tool called StarWRS, which allows customers to request reporting functions and schedule reports. The technical effects of this invention include improved network management, call center management, and customer calling pattern analysis functions, as well as a more efficient and secure data management system for telecommunications networks.

Problems solved by technology

While effective for its purpose, the current data management and presentation architecture are limited in that reports generated are of a narrow view, and are delivered at predetermined times with predetermined formats.

These prior art reporting systems do not enable the generation of ad-hoc reports.

Moreover, legacy platforms containing reporting data are reaching the architectural limits of scalability in terms of the total customers they can support, total online data they can present, total historical data they can keep and type and number of applications they can support.

This simply is not sufficient for an increasing number of customers who, to remain competitive, are required to have updated and real-time access to their data to enable them to make their critical business decisions quicker.

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