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Identity recognition method and device, equipment and storage medium

An identity recognition and voice data technology, applied in voice analysis, data processing applications, finance, etc., can solve problems such as user complaints, and achieve the effect of preventing complaints, reducing the complaint rate, and reducing the customer churn rate.

Pending Publication Date: 2022-04-22
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0003] The present invention provides an identity recognition method, device, equipment, and storage medium, which can monitor the insurance application process in real time through voice data matching, and solve the problem of user complaints in the insurance application process caused by non-insurance certificate holders intervening and guiding insurance operations and other violations. question

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  • Identity recognition method and device, equipment and storage medium
  • Identity recognition method and device, equipment and storage medium
  • Identity recognition method and device, equipment and storage medium

Examples

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Embodiment Construction

[0047] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0048] The terms "first", "second", and "third" in the present invention are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance or implicitly specifying the quantity of indicated technical features. Thus, features defined as "first", "second", and "third" may explicitly or implicitly include at least one of these features. In the description of the present invention, "plurality" means at least two, such a...

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Abstract

The invention relates to the field of artificial intelligence, and particularly discloses an identity recognition method and device, equipment and a storage medium. The method comprises the following steps: acquiring first voice data recorded by a user in a registered service node; any service node after the registered service node is selected as a current service node, a first video stream of the current task node is recorded in real time, first audio data are extracted, and second audio data are intercepted from the first audio data; performing first voiceprint consistency detection according to the second voice data and the first voice data; if the first voiceprint consistency detection is passed, recording a second video stream of the next service node in real time, extracting second audio data, and intercepting third audio data from the second audio data; performing second voiceprint consistency detection according to the third voice data and the first voice data; and if the second voiceprint consistency detection is passed, the identity recognition of the user is passed. In this way, complaints in the insuring link can be prevented, and the complaint rate is reduced.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an identification method, device, equipment and storage medium. Background technique [0002] In the current business process, the method of verifying the identity of customers generally adopts the method of face recognition. At present, the industry does not recognize the customer's voice in the AI ​​video insurance application process. It is possible that the customer's insurance may be impersonated without the customer's knowledge, which brings great risks to the customer and also brings great risks to the company's compliance. risks of. Contents of the invention [0003] The present invention provides an identity recognition method, device, equipment, and storage medium, which can monitor the insurance application process in real time through voice data matching, and solve the problem of user complaints in the insurance application process caused by...

Claims

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Application Information

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IPC IPC(8): G10L17/08G10L17/22G06Q40/08
CPCG10L17/08G10L17/22G06Q40/08
Inventor 黄道年
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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