Call-out method and system for man-machine cooperation

Abstract

The invention discloses a man-machine cooperation outbound system which comprises a seat telephone traffic subsystem, an outbound subsystem and a computer telephone integration subsystem. The seat telephone traffic subsystem is connected with the outbound subsystem, and the outbound subsystem is connected with the computer telephone integration subsystem; the seat telephone traffic subsystem comprises a seat workbench and a telephone traffic database; the outbound subsystem comprises an intelligent dialogue robot; the seat telephone traffic subsystem sends the list to be called and the maximum concurrency number to an outbound subsystem; the outbound subsystem starts dialing outbound operation; when dialing is conducted, the intelligent dialogue robot makes a dialogue with the client, and dialogue interaction of the process content is completed; and the computer telephone integration subsystem receives the transfer request information and transfers the current call to the manual service agent. In addition, the invention also discloses a man-machine cooperation outbound method. Through intelligent upgrading of the outbound system, the working efficiency of the manual service agent is improved, the working yield is increased, and meanwhile the working experience of the manual service agent is improved.

Description

technical field [0001] The invention relates to the technical field of call centers, in particular to a method and system for man-machine cooperation outbound calls. Background technique [0002] In the existing technology, the artificial agents in the call center need to perform outbound return visit processing on a large amount of assigned customer data. However, the procedural operations in the process of outbound calls take up a lot of working time of the artificial agents, resulting in the overall effective working time of the artificial agents being equal to Customer communication time is greatly reduced. [0003] Therefore, it is necessary to intelligently upgrade the outbound call system of the call center to improve the work efficiency of the artificial agent, increase the work output of the artificial agent, and improve the outbound work experience of the artificial agent. Contents of the invention [0004] Based on this, in order to solve the technical problems...

AI Technical Summary

Problems solved by technology

[0002] In the existing technology, the artificial agents in the call center need to perform outbound return visit processing on a large amount of assigned customer data. However, the procedural operations in the process of outbound calls take up a lot of working time of the artificial agents, resulting in the overall effective working time of the artificial agents being equal to Customer communication time is greatly reduced

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