Intelligent dispatching method and device

Abstract

The invention discloses an intelligent dispatching method and device, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: receiving a service order, and distributing network points for the service order according to network point configuration; for the service order distributed by each network point, planning a dispatching scheme of each service order according to dispatching rules and service capabilities of website engineers until all the service orders are dispatched, and obtaining the dispatching schemes corresponding to the network points; and circularly carrying out the dispatching scheme planning of each network point until dispatching of all network points is completed. According to the embodiment, intelligent and automatic batch dispatching of network service orders is realized, the processing efficiency of a door-to-door service dispatching link is improved, the dispatching result is optimized, the manual operation cost is reduced, the working intensity of engineers is balanced, the utilization rate of the engineers is improved, the satisfaction degree and the good reputation rate of customers are improved, and the community-based high-quality door-to-door service experience is further improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for intelligent dispatching of workers. Background technique [0002] At present, after the service order for installation and maintenance of home appliances is received by the service contract system and assigned to the outlets, the outlets send staff to manually dispatch the service orders through the outlet platform page. [0003] In the course of realizing the present invention, the inventor finds that there are at least the following problems in the prior art: [0004] There are the following disadvantages in dispatching workers manually for service orders at the outlets: (1) When there are a large number of service orders at the outlets and there are many security engineers, the manual dispatching operation has a large workload and cannot be processed in time, and the timeliness is poor; (2) Manual dispatching cannot be done quickly Accurate judgment ...

AI Technical Summary

Problems solved by technology

[0004] There are the following disadvantages in dispatching workers manually for service orders at the outlets: (1) When there are a large number of service orders at the outlets and there are many security engineers, the manual dispatching operation has a large workload and cannot be processed in time, and the timeliness is poor; (2) Manual dispatching cannot be done quickly Accurate judgment of customer needs and comprehensive consideration of human factors such as engineer's ability and scheduling make it difficult to achieve the best overall arrangement by manual operation; (3) Since the customer's address and the service area of ​​the engineer are relatively fixed, it is very likely that the customer will continue to be assigned For engineers who have complained or made bad reviews, the service process may reduce customer satisfaction and even cause conflicts

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