Camellia oleifera after-sales service management system based on artificial intelligence and Internet

Abstract

The invention discloses a camellia oleifera after-sales service management system based on artificial intelligence and the Internet. The system comprises a member new establishment module, a shoppingmodule, a payment module, a member library, a controller, an order management module, a data analysis module, a storage module, a display, an after-sales management module and a member monitoring module. According to the invention, an after-sales problem proposed by a member is managed through the after-sales management module, and the transaction amount total amount information, the transaction frequency total amount information, the age consumption power, the education background consumption power and the industry consumption power corresponding to the member to be processed are automatically acquired from the order management module and the storage module according to the member information of the member to be processed; the priority value of the order to be processed is obtained by combining an algorithm, and the higher the priority value is, the higher the after-sales service needs to be provided for the corresponding member is; different levels of after-sales services are provided for the corresponding after-sales problems according to the priority values, standardization of the services is embodied, and the working efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of e-commerce, in particular to an after-sales service management system for camellia oleifera based on artificial intelligence and the Internet. Background technique [0002] Camellia oleifera seed oil is a kind of high-grade edible oil. It is a natural oil extracted from the seeds of plant camellia oleifera. It is rich in vitamin A and vitamin E and also contains a variety of natural antioxidant components. It is used in the fields of medicine and beauty, and has good efficacy. [0003] The document with the publication number CN103279871A discloses a method for applying for after-sales service, including: Step 1: the user logs in the after-sales service application system through the client using user information, the system finds the transaction order from the order transaction database through the user information, and the user obtains the transaction order from the transaction Locate the product to be...

AI Technical Summary

Problems solved by technology

[0004] But in reality, Camellia oleifera seed oil with the same brand name has different specifications and prices, and its attractiveness to customers is also different; but the after-sales management system of the current store is relatively disordered, and it is impossible to trade Camellia oleifera seed oil of different specifications after sales An effective analysis of the situation and the characteristics of consumer groups cannot provide effective help for the expansion and operation of the store; in order to solve the above defects, a solution is proposed

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