System operation and maintenance process management and control method and device

Abstract

The embodiment of the invention provides a system operation and maintenance process management and control method. The method comprises the steps: acquiring operation and maintenance personnel information, abnormal event information and service system information; determining two or more operation and maintenance personnel groups and operation and maintenance levels thereof according to the operation and maintenance personnel information; determining an exception level according to the exception event information and the service system information; determining alarm information, a first operation and maintenance level and a second operation and maintenance level according to the exception level; sending the alarm information to a first operation and maintenance personnel group corresponding to the first operation and maintenance level according to a first preset rule; and authorizing the operation range of the second operation and maintenance personnel group corresponding to the secondoperation and maintenance level according to a second preset rule. According to the embodiment of the invention, the operation and maintenance personnel information, the abnormal event information and the service system information are acquired, the plurality of operation and maintenance personnel groups are established, the abnormal level is analyzed, and the corresponding operation and maintenance scheme is executed according to the abnormal level, so that resources in the operation and maintenance process can be effectively coordinated, and the efficiency and quality of system operation and maintenance management are improved.

Description

technical field [0001] The present invention relates to the technical field of operation and maintenance management, in particular to a system operation and maintenance process control method and a system operation and maintenance process control device. Background technique [0002] In the Internet industry, operation and maintenance is of great significance to the stability and sustainability of the entire system. Operation and maintenance refers to the operation and maintenance of network software and hardware that has been established by large organizations. Traditional operation and maintenance refers to information technology operation and maintenance. With the advancement of informatization, operation and maintenance management will cover all the content covered by the management information system that supports the operation of the entire organization. In addition to traditional information technology operation and maintenance, it also expands business operation and ...

AI Technical Summary

Problems solved by technology

[0004] However, due to the diverse basic environments involved in the system, heavy operation and maintenance workload, safety regulations, complicated technical requirements, and third-party regulatory requirements, the operation and maintenance manpower cannot meet the rapid growth of the system scale, and security risks cannot be effectively controlled.

How to effectively coordinate resources in the operation and maintenance process and improve the efficiency and quality of system operation and maintenance management, there is no mature solution

Images