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Dialogue flow mining method, device, computer equipment and storage medium

A technology of computer equipment and process mining, applied in computing, data mining, instruments, etc., can solve problems such as limited experience, low efficiency of task process construction, difficult dialogue process, etc., and achieve the effect of improving efficiency

Active Publication Date: 2021-02-05
SHENZHEN ZHUIYI TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this way, the experience summarization by the human customer service itself will lead to a relatively low efficiency in building task processes
Moreover, the number of designated manual customer service personnel is limited, resulting in limited experience. It is difficult to summarize a relatively complete dialogue process at one time, and it needs to be optimized repeatedly
Therefore, the traditional method has the problem of relatively low construction efficiency of the task flow

Method used

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  • Dialogue flow mining method, device, computer equipment and storage medium
  • Dialogue flow mining method, device, computer equipment and storage medium
  • Dialogue flow mining method, device, computer equipment and storage medium

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Embodiment Construction

[0066]In order to make the purpose, technical solutions, and advantages of this application clearer, the following further describes this application in detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the application, and not used to limit the application.

[0067]The dialog flow mining method provided by this application can be applied tofigure 1 In the application environment shown. Among them, the server 102 communicates with the terminal 104 through the network. The terminal 104 may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices. The server 102 may be implemented by an independent server or a server cluster composed of multiple servers.

[0068]The server 102 may perform task clustering on the set of dialogue text logs; perform intent recognition on each dialogue sentence in the dialo...

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Abstract

The present application provides a dialogue flow mining method, device, computer equipment and storage medium, the method comprising: performing task clustering on a collection of dialogue text logs; performing intent recognition on each dialogue statement in the dialogue text logs under the same task, Obtain the set of intentions under the same task; for each task, according to the timing of each intention in the set of intentions under the task in the corresponding session, dig out the basic relationship between the intentions under the task; according to the basic relationship, construct A control flow structure; based on the control flow structure, a dialog flow corresponding to the task is generated. This solution can improve the construction efficiency of the dialogue process.

Description

Technical field[0001]This application relates to the field of computer technology and artificial intelligence technology, in particular to a method, device, computer equipment, and storage medium for mining dialog flow.Background technique[0002]With the development of artificial intelligence technology, intelligent dialogue robots appear in many application scenarios to automate the entire task processing. For example, in a task-based customer service scenario, an intelligent dialogue robot can replace a human customer service and conduct a dialogue with the user to complete the entire task processing. Intelligent dialogue robots usually guide users to provide word slot information according to the preset task flow and the state of word slot collection in the conversation, thereby completing the entire task processing. Therefore, pre-building the task flow is the key to the intelligent dialogue robot to complete task processing through intelligent dialogue.[0003]In the traditional m...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/35
CPCG06F2216/03G06F16/3329G06F16/353
Inventor 刘玉李松如文博刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD
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