Automatic arbitration method and device

Abstract

The invention discloses an automatic arbitration method and device, electronic equipment and a computer readable storage medium. The method comprises the steps of obtaining the timeout time of a firstarbitration list, and enabling the timeout time of the first arbitration list to be used for indicating the time when the first arbitration list enters an automatic processing timeout state; if the current time is later than the timeout time of the first arbitration list, judging whether complaint information corresponding to the first arbitration list is stored in first equipment or not, and thefirst equipment being used for storing the complaint information corresponding to all arbitration lists; and if the first equipment does not store the appeal information corresponding to the first arbitration list, ending the arbitration process of the first arbitration list. The timeout time corresponding to the first arbitration list is set, a period of appeal time is reserved to provide appealopportunities for rewards and punishment objects or third parties, if no appeal exists, the arbitration process is automatically ended, wrong responsibility judgment in the automatic arbitration process can be found in time, the benefits of punishment objects are prevented from being damaged, and improper benefits of the rewards and punishment objects are avoided.

Description

technical field [0001] The present application relates to the technical field of information processing, in particular to an automatic arbitration method and device, electronic equipment, and a computer-readable storage medium. Background technique [0002] At present, when arbitrating a delayed work order, it is necessary to manually obtain the delayed data and declare it manually, and the declared data needs to be manually received by the customer service at the headquarters. All operations require manual work to receive orders and check the logistics information of the waybill. For work orders that have not been appealed by default at the outlets, manual settlement review operations are required, and advance payments are pushed to deduct rewards and punishments. With the increase of business volume, these simple and boring operations will consume more working hours of customer service personnel, thereby increasing the cost of personnel consumption at the headquarters, whi...

AI Technical Summary

Problems solved by technology

The disadvantage of this method is that since the automatic arbitration process is automatically processed based on the captured data, if the data is wrong or missing, it may cause wrong judgment. At this time, the automatic arbitration result is directly pushed to billing without giving the reward and punishment object a chance to appeal. The system deducts and pays fees, harms the interests of the punished object, and at the same time makes the rewarded object gain unjustly

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