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Return mail processing method and system, electronic equipment and storage medium

A processing method and processing system technology, applied in the field of systems, return mail processing methods, electronic equipment and storage media, can solve the problems of scattered mail processing and low processing efficiency, so as to improve efficiency and accuracy, and avoid error-prone efficiency and inefficiency, and the effect of improving mail processing efficiency

Pending Publication Date: 2020-07-31
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to provide an automatic processing method, system, electronic equipment and storage medium method, system, electronic equipment and computer readable storage medium

Method used

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  • Return mail processing method and system, electronic equipment and storage medium
  • Return mail processing method and system, electronic equipment and storage medium
  • Return mail processing method and system, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0052] This embodiment provides a processing method for return mail, such as figure 1 As shown, the processing method of the returned mail in this embodiment includes:

[0053] Step 101, monitor the first returned email.

[0054] Step 102. Obtain key information of the first returned email.

[0055] Step 103, match the corresponding event type according to the key information.

[0056] Step 104, create a corresponding event according to the event type.

[0057] Step 105, associating the first return email with the event.

[0058] Wherein, the key information includes information such as subject and content of the email.

[0059] Wherein, the return email is an email replying according to the sending email.

[0060] Wherein, in step 103, keywords can be identified based on key information, and then events of corresponding types can be matched according to keywords.

[0061] In order to better understand this embodiment, the following describes this embodiment through a sp...

Embodiment 2

[0065] This embodiment provides a processing method for sending back mails, and this embodiment is an improved method to Embodiment 1, such as figure 2 As shown, the processing method also includes after step 101:

[0066] Step 201 , judging whether there is an event created according to the second return email, if yes, execute step 105 , if not, execute step 102 .

[0067] Wherein, the first return email and the second return email are emails based on the same sending email, and the return time of the second return email is earlier than the return time of the first return email pass time.

[0068] In this embodiment, after monitoring the first return mail, if it is detected that there is already an event created based on the return mail of the same sent mail, there is no need to perform steps 102-104, and the currently received first return mail can be directly The message is associated with the event created from the second postback message.

[0069] For example, in step...

Embodiment 3

[0082] This embodiment provides a processing system for return mail, such as image 3 As shown, the system for processing returned emails in this embodiment includes: an email monitoring module 301 , an information acquisition module 302 , an event matching module 303 , an event creation module 304 and an event correlation module 305 .

[0083] The mail monitoring module 301 is configured to monitor the first returned mail.

[0084] The information acquiring module 302 is configured to acquire key information of the first returned email.

[0085] The event matching module 303 is configured to match corresponding event types according to the key information.

[0086] The event creating module 304 is used for creating corresponding events according to the event types.

[0087] The event association module 305 is configured to associate the first returned email with the event.

[0088] Wherein, the return email is an email replying according to the sending email.

[0089] Whe...

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Abstract

The invention discloses a returned mail processing method and a system, electronic equipment and a storage medium, the returned mail is a mail replied according to a sent mail, and the processing method comprises the following steps: monitoring a first returned mail; acquiring key information of the first returned mail; matching a corresponding event type according to the key information; creatinga corresponding event according to the event type; and associating the first return mail with the event. According to the invention, the returned mail is automatically associated with the event of the corresponding type according to the key information in the monitored returned mail; therefore, the corresponding event can be automatically associated after the mail is received, the subsequent mailprocessing is automatically carried out according to the corresponding event, the defects of manually receiving and sending the mail and manually distributing the mail are avoided, the processing period of the returned mail is shortened, and the mail processing efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of information processing, in particular to a processing method, system, electronic equipment and storage medium for returned mails. Background technique [0002] The mail system is an indispensable communication software in the process of enterprise informatization. In the current mail processing system, the general processing mechanism is: when the public mailbox receives the returned mail, the information in the returned mail is manually identified , and then manually send the returned emails to the relevant employees, and then the employees process the returned emails. However, the current mail processing system is relatively scattered, the efficiency of manual processing is relatively low, and there are also situations where manual operations are prone to forwarding errors. Contents of the invention [0003] The technical problem to be solved by the present invention is to provide an automatic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58G06Q10/10
CPCG06Q10/107H04L51/42
Inventor 邵作宇茅晓东孙念
Owner CTRIP COMP TECH SHANGHAI
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