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Fault reporting positioning method, electronic equipment and computer readable storage medium

A positioning method and fault reporting technology, applied in the computer field, can solve the problems of long processing cycle, long link, and many people involved, and achieve the effects of accurately determining the fault location, reducing complexity, and improving processing efficiency

Pending Publication Date: 2020-06-05
BEIJING QIYI CENTURY SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, this processing method has problems such as many people involved, long links, and long processing cycles.

Method used

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  • Fault reporting positioning method, electronic equipment and computer readable storage medium
  • Fault reporting positioning method, electronic equipment and computer readable storage medium
  • Fault reporting positioning method, electronic equipment and computer readable storage medium

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Embodiment Construction

[0059] In order to make the purposes, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, but not all of them. Based on the embodiments in the present application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present application.

[0060]At present, when users encounter problems such as missing pictures or titles or unplayable videos when using the iQIYI App or web browser to access the iQIYI website, they mainly use phone calls or text descriptions to contact the customer service personnel. Report the corresponding problems, and then feedback the problems to the ...

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Abstract

The invention relates to a fault reporting positioning method, electronic equipment and a computer readable storage medium. The method comprises the steps: enabling a client to detect whether a control selection operation exists in a page card in a currently browsed page or not, wherein the page card is divided into a plurality of areas in advance, and each area corresponds to an area block control; if a control selection operation is detected on any regional block control, generating fault reporting data based on the control position and the fault time of the regional block control; sending the fault reporting data to a server; enabling the server to receive the fault reporting data sent by the client; querying a log record of the regional block control matched with the control position and the fault time in the running log; and determining that the log record is a fault position where a fault occurs. According to the embodiment of the invention, the fault reporting mode is more accurate and quicker, for users, the fault reporting difficulty is lower, the operation is more facilitated, the fault position determination is more accurate, the fault reporting positioning complexity isreduced, the fault reporting positioning processing efficiency is improved, and the fault reporting positioning processing period is shortened.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to an obstacle reporting and positioning method, electronic equipment and a computer-readable storage medium. Background technique [0002] When a user encounters problems such as missing pictures or titles or unplayable videos when using the iQIYI App or web browser to access the iQIYI website, it is mainly through the user reporting system, using phone calls or text descriptions , Report the corresponding problem to the customer service personnel, and then feed the problem back to the technician, and finally the technician will locate and analyze the problem according to the problem description. [0003] However, this processing method has problems such as many people involved, long links, and long processing cycles. Contents of the invention [0004] In order to solve the above technical problems or at least partly solve the above technical problems, the present appl...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07
CPCG06F11/079
Inventor 张雪博刘羽
Owner BEIJING QIYI CENTURY SCI & TECH CO LTD
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